Store Manager (Las Vegas Forum)

Moncler Group•Las Vegas, NV

About The Position

The Store Manager is the commercial and cultural leader of the boutique, accountable for business performance, exceptional client experiences, operational excellence, and development of a high-performing team. The role serves a diverse local, domestic, and international clientele and requires understanding the luxury retail market, translating business insights into clear action plans, and creating an environment where clients and employees feel welcomed, engaged, and inspired. The Store Manager partners with Regional Leadership and cross-functional teams to execute company priorities, develop talent, and represent the Moncler brand inside and outside the boutique. The role leads store performance and business strategy; delivers personalized luxury client experiences and develops long-term client relationships; recruits, coaches, and retains talent; ensures strong operational controls and presentation standards; and works cross-functionally to optimize commercial and client outcomes. The position also supports product launches, leadership visits, special projects, regional priorities, and other responsibilities as assigned.

Requirements

Minimum of five years of progressive luxury retail leadership experience, including experience managing a high-volume store or comparable business.
Ability to lead and develop high-performing teams while fostering accountability and inclusion.
Strong commercial acumen and ability to interpret KPIs, financial information, and client insights to drive profitable growth.
Expertise in luxury client experience, clienteling, CRM, and relationship development.
Strong operational judgment across merchandising, inventory, compliance, asset protection, payroll, and scheduling.
Excellent communication, collaboration, and problem-solving skills, with ability to influence across levels and functions.
Adaptable, entrepreneurial, and results-oriented approach, with ability to thrive in a fast-paced destination retail environment.
Proficiency in Microsoft Office Suite, POS, CRM, inventory management, and other retail technology systems.
Ability to work a flexible retail schedule, including evenings, weekends, holidays, and peak business periods.

Nice To Haves

Bachelor’s degree preferred; relevant experience accepted in lieu of a degree.

Responsibilities

Lead overall store performance to achieve sales, profitability, productivity, client development, and operational objectives.
Develop and execute store-specific business strategies with Regional Leadership, translating company priorities into action plans.
Analyze KPIs, traffic, inventory performance, client trends, and market opportunities to identify actions that drive sustainable results.
Improve sales, conversion, UPT, CRM capture, productivity, repurchase rate, and inventory productivity.
Manage store expenses, payroll, and scheduling to maximize productivity and profitability.
Champion the Moncler Client Promise and ensure the team delivers exceptional, personalized luxury experiences.
Maintain a visible sales-floor presence through Client Experience Management, coaching in the moment and engaging with clients and VICs.
Build a culture of clienteling, networking, CRM excellence, and long-term relationship development.
Partner with Client Relations and cross-functional teams on events and activations that strengthen client engagement and brand awareness.
Resolve escalated client situations professionally and empathetically, using sound judgment to protect client relationships.
Lead, inspire, coach, and develop the store team, fostering accountability, collaboration, inclusion, and excellence.
Recruit, onboard, develop, and retain luxury retail talent while building internal and external talent pipelines.
Set clear expectations and provide timely, specific, actionable feedback through coaching, performance conversations, and development planning.
Build bench strength through succession planning and deliberate development of future leaders.
Lead daily briefings and team meetings that reinforce priorities, product knowledge, company values, and recognition.
Ensure execution of company standards and procedures for scheduling, payroll, inventory, cash handling, shipping and receiving, loss prevention, compliance, and after-sales service.
Partner with Visual Merchandising to maintain presentation standards consistent with Moncler’s global brand image.
Safeguard company assets through operational controls and partnership with Operations and Asset Protection.
Evaluate store processes and identify improvements to efficiency, inventory accuracy, productivity, and client experience.
Support product launches, leadership visits, special projects, and regional priorities.
Partner with Regional Leadership, Human Resources, Retail Training, Operations, Merchandising, Planning, Visual Merchandising, Client Relations, Asset Protection, and Finance to drive store priorities.
Collaborate with Merchandising and Planning to optimize assortment, replenishment, inventory productivity, and commercial opportunities.
Represent Moncler as a visible ambassador and build relationships in the local luxury retail and business community.
Demonstrate Moncler’s values, professionalism, integrity, managerial courage, and commitment to excellence.
Perform additional responsibilities as assigned in support of evolving business needs.