US - Retail Keyholder, Sandro, Forum Shops Las Vegas
About The Position
The Keyholder supports the store leadership team in the smooth operation of the Sandro store and in delivering an exceptional customer experience. The role includes leading by example, assisting with opening and closing procedures, cash reconciliation and handling, sales-goal distribution, team motivation, KPI tracking, and resolving problems. The Keyholder also builds lasting customer relationships through styling advice, product knowledge, personalized service, and client-book development. The position contributes to store presentation, stock replenishment, team development, and achievement of sales targets in an inclusive and welcoming shopping environment.
Requirements
- At least 1 year of experience in retail or customer service.
- Flexible availability, including evenings, weekends, and holidays.
- Enthusiasm for exceptional customer service and working in luxury retail.
- Knowledge of and passion for fashion trends.
- Excellent communication skills and a friendly, approachable, persuasive demeanor.
- Adaptability and openness to pursuing a career in retail management.
Nice To Haves
- Supervisory experience.
- A social media presence.
Responsibilities
- Lead and supervise the team when the Store Manager or Assistant Manager is absent.
- Assist with daily store operations, including cash handling, opening and closing, and KPI tracking.
- Provide exceptional customer service through product knowledge, personal recommendations, and styling advice.
- Build and maintain a client book to foster customer relationships and loyalty.
- Achieve sales targets through outstanding service and adherence to brand values.
- Address customer service issues promptly and professionally.
- Maintain high store standards and a welcoming, organized environment.
- Oversee stock replenishment in line with demand and visual standards.
- Support new hires and encourage team development.
- Motivate the team to meet sales goals and foster a results-oriented environment.
- Create an inclusive, personalized shopping experience and guide clients through their shopping journey.
Benefits
- Competitive base hourly pay, individual commission, and sales incentives.
- 50% shopping discount and seasonal wardrobe offering.
- Cell phone contribution.
- Voluntary health plan.
- 401(k).
- Paid time off, including holiday pay.
- Paid parental leave.
- Pet benefits.
- Employee Assistance Program with personalized guidance, expert care, and mental health support.
- MAVEN Family Planning support.
- Product knowledge training and industry insights.
- Opportunity to participate in the Retail Stylist Program.
- Mentorship and professional development support.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
