Client Advisor- Forum Shops, Las Vegas

Tiffany & Co.•Las Vegas, NV

4d•Onsite

About The Position

As a Tiffany Client Advisor, you embody the Tiffany brand in every client interaction and use the Tiffany Touch and your own personal style to create extraordinary experiences. You serve as a communicator and brand ambassador, conveying enthusiasm for Tiffany and an entrepreneurial spirit. You build client relationships, grow your own business, and exceed sales plans and commercial targets while fostering a clienteling culture and supporting outreach and client development. The role combines sales and service. You deepen client loyalty and spending, achieve store commercial targets, capture client data, cultivate new and existing relationships, and generate repeat business. You identify ways to grow sales through elevated appointments, key product pillars, and curiosity-led client discovery. You deliver memorable in-store experiences, apply client experience behaviors, use client feedback and NPS performance to improve service, optimize hospitality and store amenities, and help clients style their wardrobes.

Requirements

Experience in retail, luxury retail, or relevant client-related work such as hospitality.
Proven track record in achieving commercial results.
Ability to connect with clients.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Ability to work with a diverse client base.
Proficiency with point-of-sale (POS) systems, client tracking systems, and Microsoft Outlook/email.
Authorization to work in the United States or in the country where the position is based.

Nice To Haves

A college or university degree.
Proficiency in multiple languages.

Responsibilities

Represent the Tiffany brand in client interactions and deliver extraordinary experiences using the Tiffany Touch.
Communicate effectively as a brand ambassador and convey passion for Tiffany.
Develop client relationships, grow personal business, and exceed sales plans and commercial targets.
Foster a clienteling culture, encourage an entrepreneurial spirit, and support client development and outreach business.
Deepen client relationships to drive lifetime loyalty and spending.
Achieve or exceed monthly, quarterly, and annual store commercial targets.
Capture client data and cultivate new and existing client relationships.
Generate a significant portion of sales through repeat client business.
Find innovative ways to grow business by delivering elevated client experiences during appointments.
Drive business through key product pillars and convert clients through curiosity and discovery.
Consistently deliver memorable in-store experiences to clients.
Demonstrate Tiffany brand ambassadorship and the Tiffany Touch during each selling ceremony.
Demonstrate client experience behaviors identified within the NPS program.
Use client feedback and NPS performance to elevate the in-store experience.
Optimize hospitality and store amenities to create unique experiences.
Connect with clients' wardrobes and style them.