Retail Keyholder, Sandro, Beverly Drive
About The Position
The Keyholder supports the store leadership team in the smooth operation of the Sandro store and in delivering an exceptional customer experience. The role involves leading and supervising the team when the Store Manager or Assistant Manager is absent; assisting with store operations, cash handling, opening and closing, and KPI tracking; and helping the team meet sales goals. The Keyholder provides product knowledge, styling advice, and personalized service, builds customer relationships and loyalty, and addresses customer concerns professionally. The role also supports store standards, stock replenishment, visual presentation, new-hire support, and team development. This position is based at Sandro on Beverly Drive in Beverly Hills, California. Compensation is $21.50–$22.50 per hour, plus 2% commission and wardrobe offerings. The job posting describes it as a PT Keyholder position and requires flexible availability, including evenings, weekends, and holidays.
Requirements
- At least 1 year of experience in retail or customer service.
- Enthusiasm for exceptional customer service and working in luxury retail.
- Knowledge of and passion for fashion trends.
- Excellent communication skills and a friendly, approachable, persuasive demeanor.
- Adaptability and openness to pursuing a career in retail management.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Supervisory experience is preferred.
- A social media presence is a plus but not required.
Responsibilities
- Lead and supervise the team in the absence of the Store Manager or Assistant Manager.
- Assist with daily operations, including cash handling, opening and closing procedures, and KPI tracking.
- Provide exceptional customer service through product knowledge and personal recommendations.
- Build and maintain a client book to foster customer relationships and loyalty.
- Achieve sales targets through outstanding service and brand values.
- Address customer service issues promptly and professionally.
- Maintain high store standards and a welcoming, organized environment.
- Oversee stock replenishment to align with demand and visual standards.
- Support new hires and encourage team development.
- Motivate the team to meet sales goals and foster a results-oriented environment.
- Create an inclusive, personalized shopping experience and guide clients through their shopping journey.
- Assist with distribution of sales goals, team motivation, and problem resolution.
Benefits
- Individual commission and sales incentives.
- 50% shopping discount.
- Seasonal wardrobe offering.
- Cell phone contribution.
- Voluntary health plan.
- 401(k).
- Paid time off, including holiday pay.
- Paid parental leave.
- Pet benefits.
- Employee Assistance Program (EAP), including mental health support.
- MAVEN Family Planning support.
- Product knowledge training and industry insights.
- Opportunity to participate in the Retail Stylist Program.
- Mentorship and professional development support.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
