Boutique Director, Sandro/Maje Beverly Drive

SMCP NORTH AMERICA•Beverly Hills, CA

2d•Onsite

About The Position

The Boutique Director leads the Sandro and Maje freestanding boutiques on Beverly Drive in Beverly Hills, California. The role is accountable for the leadership, performance, and growth of both boutiques, creating high-performing and accountable teams, developing store leaders, and establishing clear expectations and consistent coaching. The Director is responsible for building the boutiques’ local presence through client development and relationships with neighborhood businesses and community groups. The Director leads both boutiques as one business while maintaining each brand’s identity and priorities. Responsibilities include driving sales and profitability, developing Store Directors and managers, building a loyal client base, delivering an elevated customer experience, recruiting and retaining talent, and ensuring operational excellence. The role works with the District Manager and cross-functional partners to meet business objectives and maintain brand standards.

Requirements

7+ years of retail leadership experience, ideally in premium, contemporary, or luxury fashion.
Proven ability to develop high-performing teams and hold leaders and sellers accountable for results and behaviors.
Strong clienteling background and demonstrated success building and growing a loyal client base.
Strong commercial and analytical skills, including the ability to translate KPIs into clear actions.
Excellent coaching, communication, and interpersonal skills.
Visible, hands-on leadership style and ability to thrive in a fast-paced, entrepreneurial environment.
Strong organization, prioritization, and follow-through; ability to manage two boutiques and two brand identities.
Proficiency in Microsoft Office and retail CRM/clienteling tools.
Flexibility and ability to adapt to change in an evolving organization.

Nice To Haves

Bachelor’s degree preferred.
Experience building external partnerships, community relationships, or local business development initiatives strongly preferred.

Responsibilities

Lead the Sandro and Maje boutiques as one business while protecting each brand’s identity, standards, and commercial priorities.
Create a high-performance culture with clear expectations, ownership, follow-through, and accountability.
Coach teams on selling behaviors, client experience, product knowledge, and KPI performance through a visible presence on the sales floor.
Develop Store Directors and managers through regular coaching, feedback, goal setting, and individual development plans.
Hold leaders and teams accountable for results, behaviors, attendance, operational standards, and action-plan execution; implement improvement plans and formal performance management when needed.
Recognize strong performance, create growth opportunities, and build succession plans and an internal talent pipeline.
Own sales and profitability for both boutiques and deliver against budgets, forecasts, and company objectives.
Drive key selling KPIs, review results by brand, store, team, and individual, and establish measurable daily and weekly action plans.
Partner with the District Manager and cross-functional teams to improve traffic, conversion, productivity, and profitability.
Ensure staffing, scheduling, and floor coverage support peak periods and both stores’ needs.
Build a clienteling culture and grow the client base through acquisition, retention, reactivation, outreach, appointments, follow-up, CRM activity, and personalized experiences.
Develop relationships with top clients and create store-level events, appointments, and outreach strategies that generate traffic and sales.
Establish Sandro and Maje as active members of the local community; develop partnerships, local activations, cross-promotions, and external networks that drive awareness and client acquisition.
Use knowledge of local customers, traffic patterns, competitors, and events to inform business decisions.
Ensure an elevated, consistent client experience aligned with brand standards and reinforce training, selling ceremony, service standards, and product knowledge.
Partner with Visual Merchandising, Retail Operations, Training, and Merchandising on execution and opportunities in assortment, presentation, and client experience.
Maintain exceptional front-of-house and back-of-house standards.
Own staffing, recruitment, and retention within approved FTE and payroll budgets; build a candidate pipeline and ensure effective onboarding and development.
Partner with Human Resources on development, succession, retention, and performance management.
Ensure compliance with company policies, procedures, and operational standards.
Manage payroll, scheduling, loss prevention, shrink, inventory accuracy, and stock organization within company guidelines.
Monitor stock and assortment opportunities and communicate business needs and client feedback to cross-functional partners.
Address operational issues promptly to protect the client experience and selling environment.
Represent the brands as an entrepreneurial, passionate, creative, professional, globally minded ambassador.

Benefits

50% shopping discount.
Seasonal clothing allowance.
Comprehensive health, dental, life, and disability coverage.
Employer-matched 401(k) with immediate 100% vesting.
Paid time off, including vacation, holidays, sick time, personal days, and four Summer Fridays.
Paid parental leave.
Pet benefits.
Employee Assistance Program (EAP), including personalized guidance, expert care, and mental health support.
MAVEN Family Planning support.
Social Justice & Solidarity PTO.
Annual and seasonal bonus incentive plan.
Professional development support.
Wardrobe provided.
Monthly/seasonal bonus opportunity.