Retail Keyholder, Sandro, Beverly Drive
About The Position
The Keyholder supports the store leadership team to ensure smooth store operations and deliver an exceptional customer experience. The role includes leading the team in the absence of the Store Manager or Assistant Manager, assisting with opening and closing procedures, cash reconciliation and handling, sales-goal distribution, KPI tracking, team motivation, and problem resolution. The Keyholder builds customer relationships through styling advice and personalized service, maintains store and visual standards, oversees stock replenishment, and supports new hires and team development. The position is at Sandro on Beverly Drive in Beverly Hills, California.
Requirements
- At least 1 year of experience in retail or customer service.
- Excellent communication skills and a friendly, approachable, persuasive demeanor.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Supervisory experience preferred.
- Enthusiasm for exceptional customer service and luxury retail.
- Knowledge of and passion for fashion trends.
- Adaptability and interest in pursuing a career in retail management.
- Social media presence is a plus but not required.
Responsibilities
- Lead and supervise the team in the absence of the Store Manager or Assistant Manager.
- Assist with daily store operations, including cash handling, opening and closing, and KPI tracking.
- Provide exceptional customer service, product knowledge, and personal recommendations.
- Build and maintain a client book to foster customer relationships and loyalty.
- Achieve sales targets through outstanding service and adherence to brand values.
- Address customer service issues promptly and professionally.
- Maintain high store standards and a welcoming, organized environment.
- Oversee stock replenishment in line with demand and visual standards.
- Support new hires and encourage team development.
- Motivate the team to meet sales goals.
- Create an inclusive, personalized shopping experience and guide clients through their shopping journey.
- Assist with cash reconciliation and distribution of sales goals.
Benefits
- Individual commission and sales incentives.
- 50% shopping discount.
- Seasonal wardrobe offering.
- Cell phone contribution.
- Voluntary health plan.
- 401(k).
- Paid time off, including holiday pay.
- Paid parental leave.
- Pet benefits.
- Employee Assistance Program (EAP), including guidance, expert care, and mental health support.
- MAVEN Family Planning support.
- Product knowledge training and industry insights.
- Opportunity to participate in the Retail Stylist Program.
- Mentorship and professional development support.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
