Boutique Director, Sandro/Maje Beverly Drive

Smcp North America•Beverly Hills, CA

1d•Onsite

About The Position

The Boutique Director leads the Sandro and Maje freestanding boutiques on Beverly Drive in Beverly Hills, California, and is responsible for their leadership, performance, and growth. The role builds high-performing, accountable teams, develops store leaders, drives sales and profitability, and ensures operational excellence while preserving each brand’s identity and commercial priorities. The Boutique Director fosters a culture of clear expectations, coaching, accountability, and team development. The position is highly visible on the sales floor and supports teams in delivering elevated customer experiences, developing client relationships, and growing a loyal, high-value client base. It also establishes both boutiques as active neighborhood destinations through local partnerships, community relationships, events, and client development. The role reports to the District Manager for the SW/LA Region and works with retail leadership and cross-functional teams. Compensation includes a base salary and monthly/seasonal bonus opportunity. The role includes a wardrobe and clothing allowance.

Requirements

Bachelor’s degree preferred.
At least 7 years of retail leadership experience, ideally in premium, contemporary, or luxury fashion.
Demonstrated ability to develop high-performing teams and hold leaders and sellers accountable for results and behaviors.
Strong clienteling background with demonstrated success building and growing a loyal client base.
Strong commercial and analytical skills, including the ability to translate KPIs into clear actions.
Excellent coaching, communication, and interpersonal skills.
Highly visible, hands-on leadership style and ability to thrive in a fast-paced, entrepreneurial environment.
Strong organization, prioritization, and follow-through, including the ability to manage two boutiques and two brand identities.
Proficiency with Microsoft Office and retail CRM/clienteling tools.
Flexibility and ability to adapt to change in an evolving group.

Nice To Haves

Experience building external partnerships, community relationships, or local business development initiatives.
Bachelor’s degree.

Responsibilities

Lead the Sandro and Maje boutiques as one business while protecting each brand’s identity, standards, and commercial priorities.
Build a high-performance culture with clear expectations, ownership, follow-through, and accountability.
Maintain a visible sales-floor presence and coach teams on selling behaviors, client experience, product knowledge, and KPI performance.
Develop Store Directors and managers through coaching, feedback, goal setting, and individual development plans.
Hold leaders and teams accountable for sales results, behaviors, attendance, operational standards, and action plans; address performance gaps and recognize strong performance.
Create growth opportunities, succession plans, and an internal talent bench for both boutiques.
Own sales and profitability performance and deliver against budget, forecast, and company objectives.
Drive selling KPIs, including conversion, UPT, ATV, full-price selling, clientele sales, and CRM performance, using daily and weekly action plans.
Review performance by brand, store, team, and individual seller, and partner with the District Manager and cross-functional teams on improvement plans.
Ensure staffing, scheduling, and floor coverage support peak business periods and both stores’ needs.
Build a clienteling culture and grow client acquisition, retention, reactivation, and high-value client development.
Set expectations for client outreach, appointments, follow-up, and CRM activity; personally develop relationships with top clients and support personalized client experiences.
Create store-level client events, appointments, and outreach strategies that generate traffic and incremental sales.
Build community and neighborhood connections, partnerships, local activations, and cross-promotions that increase brand awareness, traffic, and client engagement.
Understand neighborhood customers, traffic patterns, competitors, and local events, and use those insights to drive business.
Represent Sandro, Maje, and SMCP professionally in the local community.
Ensure elevated, consistent customer experiences aligned with brand standards, and reinforce service standards, selling ceremony, and product knowledge.
Partner with Visual Merchandising, Retail Operations, Training, and Merchandising on execution and opportunities in assortment, presentation, and client experience.
Maintain exceptional front-of-house and back-of-house standards.
Own staffing, recruitment, and retention within approved FTE and payroll budgets; build a candidate pipeline and ensure effective onboarding and development.
Partner with Human Resources on development, succession, retention, and performance management.
Ensure compliance with company policies, procedures, and operational standards; manage payroll, scheduling, loss prevention, shrink, inventory accuracy, and stock organization within company guidelines.
Monitor stock levels and assortment opportunities, communicate business needs and client feedback to partners, and resolve operational issues promptly.
Demonstrate the company’s core values by taking ownership, serving as a brand ambassador, encouraging innovation, leading with respect and integrity, and embracing cultural and geographic diversity.

Benefits

50% shopping discount.
Seasonal clothing allowance.
Comprehensive health, dental, life, and disability coverage.
Employer-matched 401(k) with immediate 100% vesting.
Paid time off, including vacation, holidays, sick time, personal days, and four Summer Fridays.
Paid parental leave.
Pet benefits.
Employee Assistance Program with personalized guidance, expert care, and mental health support.
MAVEN Family Planning support.
Social Justice & Solidarity PTO.
Annual and seasonal bonus incentive plan.
Professional development support.
Wardrobe and clothing allowance.