Retail Keyholder, Sandro-Paris, Meatpacking District
About The Position
SMCP is hiring a full-time Keyholder for its Sandro store in New York City’s Meatpacking District. The Keyholder supports the store leadership team in smooth daily operations and delivers an exceptional customer experience. The role includes leading by example, assisting with opening and closing, cash reconciliation and handling, distributing sales goals, motivating the team, and resolving problems. The Keyholder builds customer relationships through styling advice, product knowledge, personalized service, and an inclusive, welcoming approach. Compensation is a base hourly rate of $21–$23 plus uncapped commission of 2–4% on personal sales; the posting also mentions sales incentives, a 50% shopping discount, seasonal wardrobe offerings, and a cell phone contribution.
Requirements
- At least 1 year of experience in retail or customer service.
- Enthusiasm for exceptional customer service and luxury retail.
- Knowledge of and passion for fashion trends.
- Excellent communication skills and a friendly, approachable, persuasive demeanor.
- Adaptability and openness to pursuing a career in retail management.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Supervisory experience is preferred.
- A social media presence is a plus but not required.
Responsibilities
- Lead and supervise the team when the Store Manager or Assistant Manager is absent.
- Assist with daily store operations, including cash handling, opening and closing procedures, and KPI tracking.
- Provide exceptional customer service using product knowledge and personal recommendations.
- Build and maintain a client book to foster customer relationships and loyalty.
- Achieve sales targets through outstanding service and adherence to brand values.
- Address customer service issues promptly and professionally.
- Maintain high store standards and a welcoming, organized environment.
- Oversee stock replenishment according to demand and visual standards.
- Support new hires and encourage team development.
- Motivate the team to meet sales goals and foster a results-oriented environment.
- Create an inclusive, personalized shopping experience and guide clients through their shopping journey.
- Assist with cash reconciliation and distribution of sales goals.
Benefits
- Uncapped commission of 2–4% on personal sales.
- Sales incentives.
- 50% shopping discount.
- Seasonal wardrobe offering.
- Cell phone contribution.
- Voluntary health plan.
- 401(k).
- Paid time off, including holiday pay.
- Paid parental leave.
- Pet benefits.
- Employee Assistance Program (EAP), including personalized guidance, expert care, and mental health support.
- MAVEN Family Planning support.
- Product knowledge training and industry insights.
- Opportunity to participate in the Retail Stylist Program.
- Mentorship and professional development support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
