Retail Sales Supervisor, Sandro - Paris, Meatpacking District
About The Position
SMCP is hiring a Retail Sales Supervisor for its Sandro store in the Meatpacking District. The company operates the Sandro, Maje, and Claudie Pierlot brands and describes its business as accessible luxury with a focus on Parisian style, sustainability, and memorable customer experiences. The Sales Supervisor helps deliver exceptional client service, lead and inspire the sales team, and support store performance and day-to-day operations. The role includes building client relationships, assisting with styling and product selection, reinforcing brand service standards, coaching associates, supporting sales initiatives, and helping maintain efficient store and back-of-house operations. The supervisor serves as a leader in the absence of store management. SMCP offers competitive hourly pay, commission and sales incentives, a 50% shopping discount, a seasonal wardrobe offering, a cell phone contribution, a voluntary health plan, 401(k), paid time off and holiday pay, paid parental leave, pet benefits, and employee assistance and family-planning resources. The company also provides product-knowledge training, industry insights, access to a Retail Stylist Program, mentorship, and professional development support. The NYC compensation range is $23.50–$27 per hour.
Requirements
- At least 1 year of prior service experience, preferably in retail.
- Some prior supervisory experience in a retail setting.
- Passion for customer service and fashion, with an eye for Parisian chic and luxury retail.
- Friendly, outgoing communication style and ability to thrive in a team environment.
- Problem-solving ability, adaptability, organization, and attention to detail.
- Flexible availability, including evenings, weekends, and holidays.
- Flexibility with scheduling and adaptability to business needs.
- Interest in a career path in retail management.
Nice To Haves
- A social media presence.
Responsibilities
- Lead the sales team by setting high standards for clienteling and exceptional customer service.
- Coach and mentor sales associates to improve selling skills, product knowledge, and customer engagement.
- Act as a leader in the absence of store management and help ensure smooth daily operations.
- Build lasting client relationships, encourage loyalty, and support repeat business.
- Ensure the team provides personalized service consistent with brand standards, selling techniques, styling expertise, and client engagement expectations.
- Support sales initiatives and motivate the team to meet or exceed sales goals and key performance indicators.
- Provide feedback and guidance to help associates achieve individual and team sales targets.
- Support back-of-house operations and day-to-day store processes.
- Assist with inventory management, stock organization, and other operational tasks.
- Educate customers about products, help them choose appropriate items, and provide a memorable shopping experience.
Benefits
- Competitive base hourly pay
- Individual commission and sales incentives
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Voluntary health plan
- 401(k)
- Paid time off
- Holiday pay
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP), including mental health support
- MAVEN Family Planning resources
- Product knowledge training and industry insights
- Retail Stylist Program
- Mentorship and professional development support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
