US - Retail Keyholder, Sandro, Forum Shops Las Vegas
About The Position
The Keyholder supports the store leadership team in operating the store smoothly and delivering an exceptional customer experience. The role includes leading and supervising the team when the Store Manager or Assistant Manager is absent; supporting daily store operations; and helping achieve sales goals. The Keyholder provides personalized styling advice and product recommendations, builds customer relationships and loyalty, and helps create an inclusive, welcoming shopping experience. The role also supports visual and stock standards, team development, and resolution of customer service issues.
Requirements
- At least 1 year of experience in retail or customer service.
- Enthusiasm for exceptional customer service and working in luxury retail.
- Knowledge of and passion for fashion trends.
- Excellent communication skills and a friendly, approachable, persuasive demeanor.
- Adaptability and openness to pursuing a career in retail management.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Supervisory experience preferred.
- Social media presence is a plus but not required.
Responsibilities
- Lead and supervise the team in the absence of the Store Manager or Assistant Manager.
- Assist with daily operations, including cash handling, opening and closing procedures, and KPI tracking.
- Provide exceptional customer service, product knowledge, and personalized recommendations.
- Build and maintain a client book to foster customer relationships and loyalty.
- Achieve sales targets through outstanding service and adherence to brand values.
- Address customer service issues promptly and professionally.
- Maintain high store standards and a welcoming, organized environment.
- Oversee stock replenishment to align with demand and visual standards.
- Support new hires and encourage team development.
- Motivate the team to meet sales goals and foster a results-oriented environment.
- Create an inclusive, personalized shopping experience and guide clients through their shopping journey.
- Distribute sales goals, reconcile cash, and help resolve problems.
Benefits
- Competitive base hourly pay, individual commission, and sales incentives.
- 50% shopping discount and seasonal wardrobe offering.
- Cell phone contribution.
- Voluntary health plan.
- 401(k).
- Paid time off and holiday pay.
- Paid parental leave.
- Pet benefits.
- Employee Assistance Program (EAP), including personalized guidance, expert care, and mental health support.
- MAVEN Family Planning support.
- Product knowledge training and industry insights.
- Opportunity to participate in the Retail Stylist Program.
- Mentorship and professional development support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
