Regional Operations Manager - Miami/South Florida

OPENLANE•Carmel, FL

About The Position

OPENLANE is seeking a Regional Operations Manager for the Miami/South Florida region to oversee inspection processes and ensure quality standards. The role involves managing full-time and contract inspectors, driving regional success, using data to inform decisions, and partnering with internal teams and customers. The manager works in the field one to two days per week alongside inspectors, supports training and quality assurance, and serves as a reserve inspector when new markets or inspection capacity gaps require support. The position requires at least three years of relevant experience or education and at least two years of automotive mechanical experience.

Requirements

Minimum of 3 years of relevant experience or education.
Minimum of 2 years of automotive mechanical experience.
Ability to operate a motor vehicle and possess a valid driver’s license.
Working knowledge of technology, particularly electronic inspection report submission.

Nice To Haves

Previous experience managing teams and individuals, including both contract and full-time employees.

Responsibilities

Learn and ensure the team understands and follows OPENLANE policies, processes, procedures, and tools for floor plan audits and vehicle or facility inspections.
Oversee full-time and 1099 inspectors to ensure compliance with policies, procedures, and tools and achievement of regional service-level agreements and targets.
Recruit and hire contract and full-time inspectors in the assigned region.
Partner with Marketplace and Commercial Sales teams on inspection needs, growth forecasting, scheduling, and regional success.
Build customer relationships with dealers and the OPENLANE sales team to support sales growth and realize opportunities.
Support the Senior Regional Operations Manager in creating and implementing regional OKRs.
Lead, train, motivate, coach, counsel, mentor, and manage the performance of full-time inspectors.
Ensure contractors meet customer requirements and operational standards.
Serve as the primary contact for contractors and inspectors on compensation, task assignments, process updates, and application questions.
Collaborate with Product, Arbitration, Scheduling, and Quality Assurance teams to test app releases and processes and provide improvement feedback.
Work in the field one to two days per week with inspectors to ensure quality standards and train new inspectors.
Serve as a reserve inspector for new markets and regional inspection-capacity gaps.
Use communication tools across the OPENLANE organization.
Perform other duties as assigned by the manager.

Benefits

Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
Immediately vested 401(k) with company match in the US, or RRSP with company match in Canada.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded global organization.
Internal promotions, diverse career paths, and meaningful advancement opportunities.