Regional Director, Operations - Florida

Option Care Health•Tallahassee, FL

4d•$163,753 - $272,907

About The Position

The Regional Director, Operations is responsible for delivering safe, efficient, and effective patient care across the operational functions of multiple Option Care Health Care Management Centers (CMCs), while meeting corporate compliance requirements and healthcare regulations. The role is accountable for market development and financial performance and provides direct oversight of branch operations, including pharmacy dispensing and nursing. The position manages multiple CMCs with 12 or more combined Pharmacy Teams and combined revenue exceeding $100 million. The role requires travel at least 25% of the time for business purposes, within and outside the state. It has supervisory responsibilities.

Requirements

Bachelor’s degree and 8 years of experience in a position leading operations.
At least 3 years of experience managing a P&L, including budget development.
At least 5 years of experience directly managing people, including hiring, developing, motivating, and directing them; experience leading team efforts in highly matrixed organizations.
Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Experience evaluating information to determine compliance with standards, laws, and regulations.
Basic-level skill in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Willingness to travel at least 25% of the time for business, within and outside the state.

Nice To Haves

Master’s degree in healthcare or business administration.
Experience leading multi-site sales and/or operations in home health care or infusion.
RN or RPh licensure.

Responsibilities

Oversee operational performance of assigned CMCs, ensuring efficient, effective, high-quality service delivery and patient care.
Ensure patient safety and satisfaction across operations, including pharmacy dispensing and nursing, and ensure error-proofing in pick, pack, and ship operations.
Partner with the Regional Director, Sales to drive market development and execute market-based sales strategies.
Drive financial performance through supply chain and inventory optimization, management of controllable expenses, reduction of bad debt and claims on hold, and accurate patient registration and onboarding.
Ensure compliance with local and federal regulations, accreditation standards, and corporate policies.
Recruit, train, develop, engage, and retain qualified team members; maintain an environment that supports professional growth and organizational success.
Manage multiple Care Management Centers with at least 12 combined Pharmacy Teams and combined revenue over $100 million.
Model leader behaviors that support Option Care Health's purpose, mission, and values.
Safeguard the confidentiality of patient and proprietary company data in accordance with legal and ethical guidelines.
Coordinate accreditation-related performance improvement activities, including developing and implementing activities, identifying goals and patient/client outcomes, and coordinating, participating in, and reporting on activities and outcomes.