About The Position

The Retail Regional Director is a senior leader accountable for executing LMCU’s strategic growth priorities in assigned markets. The role drives market penetration, growth performance, and operational excellence by translating strategy into disciplined execution. The director leads and develops Branch Market Leaders to deliver results, build accountability, and deepen member relationships, while championing a high-performance culture focused on growth, service excellence, and consistent execution across the branch ecosystem. The director oversees leadership development, operational performance and compliance, member experience, and regional growth. This includes guiding leaders on financial performance, talent development, market expansion, sales strategies, community engagement, and collaboration across departments. The position must comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements.

Requirements

  • Five to eight years of similar or related experience, including preparatory experience.
  • Extensive knowledge of consumer and business banking products and services.
  • Proven ability to meet sales targets and lead in a fast-paced, customer-focused environment.
  • Strong leadership and mentorship experience, with a track record of coaching teams and building collaborative environments.
  • Critical thinking and problem-solving skills to mitigate risk and resolve issues in a timely and professional manner.

Nice To Haves

  • A college degree is preferred, or equivalent industry experience.

Responsibilities

  • Hold Branch Market Leaders accountable for executing LMCU initiatives, meeting performance goals, and maintaining operational discipline.
  • Lead, coach, and influence Market Leaders to build high-performing, collaborative teams that deliver consistent member experiences.
  • Establish and reinforce accountability, teamwork, and trust across assigned markets.
  • Guide leaders in addressing challenges through strong relationships, problem-solving, and constructive dialogue.
  • Ensure Market Leaders prioritize talent development, succession planning, and a positive, engaging work environment.
  • Ensure leaders maintain compliance, operational accuracy, and risk management in alignment with LMCU policies, regulatory standards, and industry requirements.
  • Oversee regional financial performance by guiding forecasting, resource allocation, and expense management to support profitability and strategic growth.
  • Lead leaders through clear communication, change management, and disciplined execution of LMCU’s vision and strategic initiatives.
  • Set expectations and guide leaders to deepen member relationships through proactive engagement, education, and tailored financial solutions.
  • Encourage and support leaders in pursuing community involvement and networking opportunities that align with LMCU’s mission, values, and market growth priorities.
  • Guide Market Leaders in developing and executing sales strategies to achieve regional growth goals and performance targets.
  • Establish a vision for market expansion and long-term success, translating enterprise growth objectives into actionable regional and market plans.
  • Coach Market Leaders to reinforce the behaviors, activities, and accountability needed to deliver consistent member experiences and achieve sales and growth results.
  • Foster cross-departmental partnerships and collaboration that support market growth, strategic initiatives, and LMCU’s mission.
  • Adhere to and champion LMCU’s core values of curious minds, collaborative hearts, and continuous excellence.
  • Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements.

Benefits

  • Weekly pay.
  • Retirement savings options.
  • Comprehensive health coverage, including medical with prescription coverage, dental, and vision, for full-time employees.
  • HSA match for full-time employees.
  • Paid parental leave for full-time employees.
  • Tuition reimbursement for full-time employees.
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