Regional Retail Director

Bass Pro Shops•Atlanta, GA

13d

About The Position

The Regional Director is responsible for the day-to-day operation of a group of stores in the Southeast region. This role directly supervises Store Managers and indirectly supervises other store managers. The Regional Director works with stores and merchants on merchandise assortments that reflect regional and local customer demand, develops and executes store financial plans, and works to meet or exceed company financial targets. The position also supports customer-service programs, store safety and facility standards, management hiring and development, and initiatives to improve store productivity and customer service. It includes membership on the Facilities Governance Committee and responsibility for basic store standards. Store visits are required multiple times per year as needed, with overnight travel averaging three nights per week and overall travel requirements of 50–75%.

Requirements

At least 5 years of experience in high-volume, big-box management or multi-store retail management.
Must possess and maintain a valid driver’s license; ongoing verification of driving eligibility will be conducted.
Must be at least 18 years old.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information and analyze reports.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Demonstrated use of a team-based management approach.
Ability to exercise independent judgment, analyze problems, perform needs assessments, adapt broad guidelines to achieve desired results, and make recommendations affecting policies, procedures, and practices.

Responsibilities

Directly supervise Store Managers and indirectly supervise other managers in the stores within the group.
Work with stores and merchants to develop and maintain merchandise assortments that reflect regional and local customer demand.
Assist with selecting advertised products.
Develop and execute annual financial plans for each store, covering sales, gross margin, operating expenses, and net income.
Meet or exceed company financial plans by analyzing business trends and communicating with stores through regional meetings, conference calls, store visits, and other means.
Develop customer service programs that enhance the customer experience.
Work with stores to ensure customer opportunities are resolved.
Ensure stores maintain clean, organized, and safe environments for associates and customers.
Ensure store buildings and equipment are maintained and safety controls are in place.
Work with Human Resources to source, recruit, hire, develop, and train management associates for vacancies and future company growth.
Carry out supervisory responsibilities, including interviewing, hiring, training, planning and assigning work, directing work, evaluating performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
Coordinate with information systems to develop and prioritize projects that improve store productivity and customer service.
Serve on the Facilities Governance Committee and be responsible for basic store standards.
Visit stores within the region multiple times per year as needed.
Perform other duties as assigned.