Regional Retail Director

Bass Pro Shops•Hampton, VA

13d•Onsite

About The Position

The Regional Director is responsible for the day-to-day operation of a group of Bass Pro Shops stores in the Mid-Atlantic and Eastern Carolinas region. The position directly supervises Store Managers and indirectly supervises other store managers. It works with stores and merchants to maintain merchandise assortments that reflect regional and local customer demand, and assists in selecting advertised products. The Regional Director develops and executes annual financial plans for sales, gross margin, operating expenses, and net income, and works to meet or exceed company plans through business analysis, communication, regional meetings, calls, and store visits. The role develops customer service programs, helps ensure customer concerns are resolved, and ensures stores maintain clean, organized, and safe environments, facilities, equipment, and safety controls. In partnership with Human Resources, the Regional Director sources, recruits, hires, develops, and trains management associates. Supervisory duties include interviewing, hiring, training, planning and assigning work, directing and evaluating performance, rewarding and disciplining associates, and resolving complaints and problems. The role coordinates with Information Systems on projects to improve store productivity and customer service, serves on the Facilities Governance Committee, and is responsible for basic store standards. The position is based at a store location and requires travel to supported stores for 85% of work time, or approximately 4.5 days per week in stores. Other duties may be assigned.

Requirements

At least 5 years of experience in high-volume, big-box management or multi-store retail management.
Must possess and maintain a valid driver's license; ongoing verification of driving eligibility will be conducted.
Must be at least 18 years old.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information and analyze reports.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with co-workers, associates, customers, and corporate staff.
Demonstrated use of a team-based management approach.
Ability to analyze problems, conduct needs assessments, adapt broad guidelines to achieve desired results, and exercise independent judgment within accepted practices.
Ability to make recommendations affecting policies, procedures, and practices.
Ability to stand and/or walk constantly during the shift and constantly communicate with others to exchange information.

Responsibilities

Oversee the day-to-day operation of a group of stores.
Directly supervise Store Managers and indirectly supervise other store managers.
Work with stores and merchants to develop and maintain merchandise assortments that reflect regional and local customer demand.
Assist with selection of advertised products.
Develop and execute annual financial plans for each store covering sales, gross margin, operating expenses, and net income.
Meet or exceed company financial plans through business-trend analysis and timely communication with stores, regional meetings, conference calls, and store visits.
Develop customer service programs that enhance the customer experience.
Work with stores to ensure customer opportunities are resolved.
Ensure stores maintain clean, organized, and safe environments for associates and customers.
Ensure store facilities and equipment are maintained and safety controls are in place.
Work with Human Resources to source, recruit, hire, develop, and train management associates for current vacancies and future company growth.
Conduct supervisory activities in accordance with company policies and applicable laws, including hiring, training, work assignment and direction, performance evaluation, rewards, discipline, and resolution of complaints and problems.
Coordinate with Information Systems on projects to improve store productivity and customer service.
Serve on the Facilities Governance Committee and be responsible for basic store standards.
Travel to supported store locations for 85% of work time, approximately 4.5 days per week.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions
Medical benefits
Dental insurance
Vision insurance
Health Savings Account
Flexible Spending Account
Voluntary benefits
401(k) retirement savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund