Regional Director

Gallery Residential•Nashville, TN

About The Position

The Regional Director is directly responsible for a portfolio of multifamily properties and supports and executes property management strategies, including action plans that promote each property’s business plan and Gallery Residential’s established policies, procedures, and practices. The role assists the Director of Operations with overseeing overall property management operations and supports new business development. The Regional Director ensures departmental operations meet or exceed industry standards, cultivates team members, advances company objectives, attracts and advises current and prospective clients, and helps shape the organization’s culture and protect its brand. The position leads teams according to Gallery Residential’s core values; develops property budgets and monitors performance against approved business plans; builds positive client relationships; recruits, trains, and supervises corporate and onsite employees; and works with accounting, marketing, and other departments. It also supports prospective-client presentations, property inspections, training, compliance and safety, operational improvements, vendor relationships, and collaboration with client development and acquisition teams. The position is scheduled for 40 hours in a regular work week. Typical office hours are 8:30 a.m. to 5:30 p.m., Monday through Friday, though hours vary. The employee must be available for additional tasks that may require weekend or after-hours work, work onsite, and travel for business purposes. Travel includes visits to properties and clients, new-business presentations, educational conferences, and other business needs.

Requirements

Employment history demonstrating progressively greater accountability and responsibility in applying property management and residential multifamily business principles.
Demonstrated knowledge and skills in sales, customer service, revenue and expense management, and financial business plans.
Ability to read, write, and communicate effectively; comprehend and complete business plans, financial documents, and legal documents; motivate and lead teams; and communicate property strategies and performance to clients and owners.
Mathematical skills to perform basic arithmetic and calculate percentages for financial records, budgets, and fiscal reporting.
Senior-level experience and skills leading and managing others, including interviewing, onboarding, directing, evaluating performance, and making talent-management decisions.
Ability to understand and carry out written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Proficiency with internet, word-processing, spreadsheet, and database-management programs, as well as property-management software.
Ability to work onsite and travel for business purposes, including visiting properties and clients and attending conferences.
Ability to perform the physical demands of the position, including accessing interior and exterior areas of properties and amenities; regularly using hands and communicating; frequently standing, walking, reaching, and climbing, stooping, or squatting; and intermittently sitting.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Visual abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus; ability to view screens and electronic equipment for extended periods.
Must be available for additional tasks that may require weekend or after-hours work.

Nice To Haves

College degree preferred.
Industry certifications preferred.

Responsibilities

Partner with the Director of Operations to develop and implement company policies, procedures, and practices.
Lead teams according to Gallery Residential’s core values and promote a positive culture.
Develop annual budgets for properties in the portfolio and ensure properties achieve approved business plans.
Work with the accounting team to evaluate financial statements, reconcile monthly results against budgets, and address financial performance gaps.
Build positive client relationships and communicate with clients regularly.
Recruit, interview, hire, and train team members in the portfolio.
Analyze reputation-management reports and promote positive client satisfaction, including recognizing team members for positive results.
Research, develop, and implement best practices, procedures, and metrics to improve departmental productivity, efficiency, and reporting.
Participate in presentations to prospective business clients, presenting ideas and analysis for prospective properties.
Conduct monthly property inspections and audits to ensure communities meet company and owner expectations, and report concerns to senior leadership and ownership.
Facilitate regular team training, identify training needs, and recommend additional training.
Enforce company and departmental policies, procedures, and performance standards; provide coaching and corrective discipline as needed.
Assist the marketing team with implementing property marketing strategies.
Ensure sites comply with safety policies and requirements, including unsafe-practice reporting and accident prevention and reporting.
Develop and maintain relationships with internal and external stakeholders, preserve confidentiality in sensitive matters, and influence and negotiate resolutions to inquiries and disputes.
Attend association meetings as needed to understand industry needs, maintain working relationships, and address issues.
Advise client development and acquisition teams on design trends relevant to portfolio programming, marketing, branding, and leasing.
Oversee communication, teaching, and training of company policies, procedures, safety practices, and regulatory requirements; identify, report, and correct violations or infractions.
Monitor compliance with regulatory requirements, organizational standards, and operational processes, and report violations to appropriate individuals.
Identify opportunities to improve property efficiency, profitability, and productivity.
Collaborate with department heads to implement the company’s vision and culture.
Maintain and expand vendor-partner relationships.
Assist other key leaders with projects and assignments.
Participate in industry-related associations and community activities that support the company, professional development, and business goals.