Regional Director

Go! Retail Group•Austin, TX

About The Position

The Regional Director is responsible for operational performance, sales results, and talent development across an assigned geographic territory covering multiple store formats, including Employee-Managed stores, Operator-Run stores, GO stores, TRU stores, and Disney stores where applicable. Store locations and formats are assigned by the EVP of Retail Sales. The role adapts its leadership approach by format, directly driving results and developing teams in Employee-Managed locations while acting as a trusted business partner, brand guardian, and problem-solver for independent Operators. The Regional Director ensures brand standards, drives profitability, mentors store leadership to improve performance and customer satisfaction, and represents Go! Retail Group in the field. The position reports directly to the EVP of Retail and collaborates with corporate and cross-functional partners. It includes responsibility for managing store operations and sales performance, developing store leaders, supporting Operators, and ensuring alignment between field operations and corporate priorities. Travel is approximately 50% throughout the assigned territory, including overnight trips as required.

Requirements

Seven to ten years of retail leadership experience, including extensive multi-unit or multi-store experience.
Proven track record of driving sales growth and improving operational efficiency.
Experience with inventory management and loss prevention.
Strong leadership presence and ability to influence, motivate, and develop teams.
Results-oriented approach and creative problem-solving skills.
Proactive, willing to take initiative, and able to resolve conflict positively.
Strong computer skills, including Excel, Word, Outlook, and Teams.
Excellent organizational, verbal, and written communication skills.
Ability to manage multiple tasks with competing and changing priorities.
Ability to work well on a team and maintain a positive attitude toward company divisions, team members, and the Executive team.
Ability to work a flexible schedule, including nights and weekends.
Ability to travel approximately 50% throughout the assigned market territory, including overnight travel as required.

Nice To Haves

Associate's degree or higher preferred.
Specialty retail experience preferred.
Experience working with franchisees, licensees, or independent business Operators is a strong plus.
Experience supporting licensed or branded retail concepts, such as Disney, Toys“R”Us, or similar, is a plus.

Responsibilities

Oversee and manage multiple retail locations across assigned store formats within the territory.
Ensure service, merchandising, graphics presentation, cleanliness, and licensor-specific brand standards are met.
Drive profitability, ensure appropriate execution of sales promotions, and communicate results and improvement suggestions.
Develop and monitor store- and format-level performance goals and KPIs, and drive accountability.
Oversee store openings, relocations, transformations, and closings, coordinating operational readiness with corporate partners.
Lead performance improvement efforts to stabilize underperforming locations and protect brand standards and business results.
Ensure locations follow company policies, safety protocols, and applicable legal and state requirements.
Promote strong customer relationships and customer experience throughout the territory.
Analyze regional sales, payroll, shrink, and KPI data to identify trends, risks, and opportunities and create action plans.
Partner with merchandising, visual, loss prevention, HR, and licensing teams to resolve issues and pursue opportunities.
Own operational and budget responsibility for sales and payroll in Employee-Managed stores.
Recruit, hire, train, and when necessary terminate store managers and key store-level team members.
Directly manage, train, lead, and coach store managers, holding them accountable through supportive and fair leadership.
Develop individualized career and personal development plans, and build leadership talent for future assignments and succession planning.
Drive sales results, labor management, and operational execution in Employee-Managed stores.
Visit and audit Operator-Run stores to assess brand, merchandising, and customer experience standards.
Serve as the primary contact for Operators by answering questions, clarifying policy, and providing guidance on programs and initiatives.
Elevate Operator concerns to appropriate corporate teams and follow up on timely resolution.
Identify and remove barriers to Operator success by connecting Operators with appropriate resources and people.
Build collaborative, trust-based relationships with Operators while balancing brand compliance with respect for their business ownership.
Escalate persistent performance or compliance issues and partner with corporate leadership on remediation plans.
Set clear performance expectations and measurable outcomes for store leaders across all formats.
Provide ongoing guidance and support for day-to-day operational needs.
Communicate effectively with store teams, Operators, and corporate partners, and maintain strong working relationships.
Collaborate on and lead key business initiatives.
Model professionalism, sound judgment, and a calm, respectful approach to resolving issues.
Maintain alignment between field operations and corporate, escalating and resolving issues as needed.
Participate in corporate management decisions and represent the field to corporate leadership.
Perform other duties as assigned.