Regional Operations Director

Dexterra•Westminster, CO

About The Position

Dexterra Group is seeking a Regional Operations Director, Custodial & Maintenance (C&M), US, to lead a significant portfolio of operations and contribute to the continued growth of its Custodial & Maintenance business. The role is located in Denver and reports to the Division Vice President, C&M, who is based in Canada. The director provides strategic and operational leadership across client accounts, teams, and business initiatives. The position is responsible for translating business strategy into operating plans, managing financial performance and profitability, pursuing growth opportunities, maintaining client partnerships, and developing operational leaders and teams. Frequent travel throughout the US is required, along with a valid passport.

Requirements

Undergraduate degree in Business or a related field.
15+ years of operational experience within Facilities Management and/or the Building Management sector.
7–10 years of experience in strategic planning and execution.
Demonstrated P&L management experience and ability to manage and influence profitability.
Strong financial and commercial acumen.
Excellent critical-thinking, analytical, and strategic-planning capabilities.
Understanding of the technical elements required to deliver facilities and building services successfully.
Proven ability to attract, develop, engage, and retain high-performing teams.
Exceptional interpersonal, presentation, negotiation, and communication skills.
Ability to manage competing priorities in a fast-paced, deadline-driven environment.
Strong attention to detail and executive-level understanding of the bigger picture.
Valid passport and ability to travel frequently throughout the US.

Nice To Haves

Federal Government Security Clearance is considered an asset.

Responsibilities

Provide strategic and operational leadership across a diverse portfolio, translating business strategy into plans that support operational excellence, service consistency, and sustainable growth.
Develop and manage operational and financial plans, including annual budgets, forecasts, resource requirements, and strategies for achieving business objectives.
Own financial performance and profitability by monitoring results, identifying risks and opportunities, and partnering with Finance on reporting and oversight.
Identify and pursue new business and revenue opportunities with Business Development and Sales, including client negotiations, strategic bids, proposals, pricing, and cross-selling.
Build and maintain long-term client relationships, maintain a visible leadership presence, and understand client priorities, values, and business drivers.
Champion client retention and service excellence, ensuring operational decisions and leadership practices support strong client experiences.
Lead, coach, and develop operational leaders and teams, establishing expectations, accountability, results, and continuous improvement.
Partner with HR on workforce and succession planning to build talent and leadership capabilities for current operations and future growth.
Identify and develop high-potential talent and support efforts to attract, develop, engage, and retain employees.
Monitor industry, client, and regional trends to anticipate challenges, identify growth opportunities, and strengthen Dexterra’s market position and value proposition.
Foster a safe, supportive, inclusive, and high-performance culture aligned with Dexterra’s Vision and Values.