Regional Director of Operations

Vision Innovation Partners Support Center•Annapolis, MD

About The Position

Vision Innovation Partners (VIP) is an ophthalmology service provider in the Mid-Atlantic region, focused on protecting and restoring vision and delivering strong patient outcomes and experiences. The Regional Director of Operations is a field-based, cross-functional leader who develops, implements, and oversees operations across multiple physician practices, with primary locations in Northern Virginia and Maryland. The role focuses on operational effectiveness, strategic planning, and developing new services and business relationships. The Regional Director oversees regional practice performance, supports providers and clinic managers, and works to meet company goals. The role also involves analyzing practice performance, integrating acquired practices, maintaining compliance, managing audits and reviews, and fostering employee practices aligned with the company's mission, vision, and values.

Requirements

Bachelor’s degree from an accredited university in healthcare administration, business administration, or a related field, with at least five years of management experience in a healthcare setting, or an equivalent combination of education and experience.
Management experience that includes hiring, performance management, conflict resolution, coaching, and training.
An engaged management style and the ability to mentor, lead, and become part of a tenured team.
Ability to understand and apply financial management principles to ensure fiscally sound and responsible decisions.
Drive to acquire the knowledge, skills, and competencies needed to serve the organization, its members, and patient outcomes.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

Certified Ophthalmic Executive (COE) certification.
Master’s degree in health administration (MHA) or business administration (MBA).
Knowledge of general ophthalmology operations.

Responsibilities

Achieve key performance indicators, including revenue and expense targets, conversion rates, provider utilization, cancellation and no-show rates, optical sales, patient satisfaction, and staff engagement and retention.
Ensure productive, full provider schedules and strategically plan and implement new business opportunities.
Oversee practice analytics, including financial and compliance matters.
Lead the integration of ophthalmology acquisitions and assimilate their business practices into the platform's operational channels.
Provide visible support and manage assigned regional practices to help them meet or exceed company goals.
Collaborate with Lead Providers to explain company metrics that support their business goals.
Partner with Lead Providers and clinic managers to implement employee practices that empower and reward site teams for meeting goals and demonstrating behaviors consistent with company values.
Lead clinical managers in resolving performance issues, providing feedback, and taking corrective action when needed.
Work with clinic managers to assess and maintain appropriate staffing levels at regional sites.
Partner with Lead Providers, the Chief Operating Officer, and clinic managers to identify and execute corrective actions to improve site performance.
Manage office audits, practice reviews, and reporting.