Regional Director of Operations

Vision Innovation Partners•Annapolis, MD

About The Position

Vision Innovation Partners (VIP) focuses on protecting and restoring vision and providing excellent patient outcomes and experiences. The Regional Director of Operations is a cross-functional, field-based leader responsible for developing, implementing, and overseeing operations across multiple physician practices in the Mid-Atlantic region, with primary locations in Northern Virginia and Maryland. The role emphasizes operational effectiveness, strategic planning, and the development of new services and business relationships. The Regional Director supports practices in meeting company goals through performance management, analytics, staffing oversight, provider collaboration, acquisition integration, and operational reviews. The position works closely with Lead Providers, the Chief Operating Officer, clinic managers, and site teams.

Requirements

Bachelor’s degree from an accredited university in healthcare administration, business administration, or a related field, with at least five years of management experience in a healthcare setting, or an equivalent combination of education and experience.
Management experience that includes hiring, performance management, conflict resolution, coaching, and training.
An engaged management style, with the ability to mentor, lead, and become part of a tenured team.
Broad understanding of financial management principles and the ability to apply them to fiscally sound decisions.
Drive to acquire the knowledge, skills, and competencies needed to serve the organization, its members, and patient outcomes.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

Certified Ophthalmic Executive (COE) certification.
Master’s degree in health administration (MHA) or business administration (MBA).
Knowledge of general ophthalmology operations.

Responsibilities

Achieve key performance indicators, including revenue and expense targets, conversion rates, provider utilization, cancellation and no-show rates, optical sales, patient satisfaction, and staff engagement and retention.
Maintain productive, full schedules for each provider and strategically plan and implement new business opportunities.
Oversee practice analytics, including financial and compliance analytics.
Lead the integration of ophthalmology acquisitions and ensure business practices are incorporated into the platform’s operational channels.
Provide visible support and manage assigned regional practices to help them meet or exceed company goals.
Collaborate with Lead Providers to explain company metrics that support their business goals.
Partner with Lead Providers and clinic managers to initiate and manage employee practices that empower and reward teams for meeting goals and demonstrating company values.
Lead clinical managers in resolving performance issues, providing positive feedback, and taking corrective action when needed.
Work with clinic managers to assess and maintain appropriate staffing levels at assigned sites.
Partner with Lead Providers, the Chief Operating Officer, and clinic managers to identify and execute corrective actions to improve site performance.
Manage office audits, practice reviews, and reporting.