Regional Director of Operations

LTD Hospitality Group•Virginia Beach, VA

1d•$105,000 - $135,000•Hybrid

About The Position

As Regional Director of Operations, you will own the results of a region: profit, revenue, guest experience and people. You will have real authority, direct access to the C-Suite and ownership, and no layers of bureaucracy between a good idea and its execution. In return, we expect clear accountability: you will know your numbers, tell us what they mean, and move them. This role is for a leader who has already run a hotel well, now wants to make every hotel in a region run better, and would rather be measured on outcomes than on effort. LTD Hospitality Group is a second-generation, owner-operated hospitality company founded in 1983. We own and manage Marriott, Hilton and IHG hotels across Virginia and Maryland, and growing YourSpace, our own extended-stay brand, through ground-up development. That combination is rare: the operating discipline of a branded portfolio, the speed of a family company, and a seat at the table as a new brand scales.

Requirements

10+ years in hotel operations, including at least 3 years as a General Manager with full P&L ownership
3+ years in a multi-property role (Area GM, Regional Director, Director of Operations or equivalent) overseeing at least five hotels in a region, ideally across more than one brand family
Experience with at least two Marriott, Hilton and IHG; select-service and extended-stay depth is essential, full-service experience is a strong plus
A documented record of moving RevPAR Index, GOP margin and guest scores at the same time
Renovation or PIP experience, and working with lenders, asset managers or institutional owners, is highly valued
Bachelor's degree in hospitality, business or finance preferred; equivalent experience considered.
CHA or similar certification is a plus
Fluent in USALI P&Ls, flow-through analysis, budgeting and forecasting
Reads STR/CoStar reports fluently and builds commercial strategy from them
Labor modeling and productivity management by department
Brand QA programs and guest-satisfaction platforms across the major franchisors
Employment-law fundamentals: wage and hours, tip credit, leave and documentation
Brand PMS platforms: Marriott Stay PMS (or its predecessor), Hilton OnQ and IHG Opera Cloud
STR/CoStar benchmarking and revenue management tools
Cloud accounting and AP platforms (we use Docyt) and payroll systems
Advanced Excel, Power BI, Tableau or Looker is a strong plus
Comfort using AI tools to speed up analysis and reporting
Exceptionally organized. You run every hotel in the region through a predictable weekly rhythm, and nothing falls through.
Clear communicator up and down: as comfortable with a housekeeper at 9 a.m. as with an investor at 4 p.m.
Coach first, enforcer when needed. You build GMs who can run without you, and act quickly when one cannot.
Owner's mindset. You spend company money as if it were your own.
Calm under pressure and candid when the news is bad.
Based in or willing to relocate to Hampton Roads, Virginia
Regular travel across the region, including overnight stays; roughly 60% of time at properties
Valid driver's license and reliable transportation

Nice To Haves

full-service experience is a strong plus
CHA or similar certification is a plus
Advanced Excel, Power BI, Tableau or Looker is a strong plus

Responsibilities

Own each hotel's P&L, GOP and EBITDA against budget, forecast and prior year, with flow-through as the core measure.
Lead the rolling weekly and monthly forecasts with each GM.
Manage labor productivity by department (hours and cost per occupied room), scheduling to demand.
Drive cost-per-occupied-room discipline, use group purchasing where it beats local spend, and prioritize capital and PIP spend with Facilities.
Optimal RevPAR Index (RGI) and market share against each hotel's competitive set.
Ensure GM engagement with Revenue Management and Sales monitoring pace, pickup, segmentation performance and pricing.
Protect rate integrity and channel mix, and grow F&B, meetings and ancillary revenues.
Own guest satisfaction, Net Promoter and online reputation results on Marriott, Hilton and IHG platforms.
Keep every hotel in good standing on brand QA audits. No hotel should ever be surprised by an audit result.
Lead structured property visits with documented findings, actionable item owners and due dates, followed up until closed.
Help refine and launch YourSpace operating standards as the brand grows.
Recruit, coach and evaluate General Managers, and build a ready-now successor for every GM seat.
Mentor department heads so our next GMs come from inside.
Model our values and enforce safety and employment-law compliance (wage and hour, tip practices, I-9, OSHA).
Deliver a weekly regional flash to the Leadership Team each Monday: prior-week results, 30/60/90-day pace, risks and asks.
Present a Monthly Business Review for each hotel and quarterly ownership presentations a non-operator can follow in fifteen minutes.