Regional Director of Operations

Southern Orthodontic Partners • Atlanta, GA

6h • Onsite

About The Position

The Regional Director of Operations provides operational leadership, direction, and administration to assigned practices within a geographic territory. The role is responsible for operational effectiveness and the region’s P&L. The position works with practice leadership and corporate functional teams to support growth, manage expenses, improve performance, maintain quality patient care and compliance, and help practices achieve annual budgets and long-term success. The role requires travel to practice locations 50% of the week for face-to-face support and guidance.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, or a related field, or equivalent work experience.
• At least 5 years of people management experience, including giving and receiving feedback, managing team results, setting objectives, motivating, and coaching.
• At least 7 years of relevant work experience.
• Flexible schedule.
• Valid driver’s license.
• Experience managing budgets and interpreting information from P&L statements, with a record of delivering strong results in a growth-oriented organization.
• Professional written, verbal, and electronic communication skills.
• Ability to gain the trust and respect of doctors, teams, and peers.
• Excellent organizational and multitasking skills.
• Ability to take initiative and exercise independent judgment, decision-making, and problem-solving.
• Ability to establish and maintain strong working relationships with stakeholder groups.
• Ability to maintain confidentiality.
• Computer proficiency in Outlook, Word, Excel, and PowerPoint.
• Ability to practice shared accountability with other business functions and adapt to changing priorities.
• Strong financial aptitude and willingness to take full ownership of the region’s P&L.

Nice To Haves

• 3–5 years of experience in the dental industry, preferably orthodontics.
• Familiarity with orthodontic practice management systems.

Responsibilities

• Collaborate with practice leadership to implement top-line growth initiatives, manage expenses, and execute operational plans.
• Participate in budget preparation and implement practice improvements.
• Oversee local practice administrators and key team members, supporting their practice-level goals and achievement of annual budgets and long-term growth.
• Use KPIs and other data to understand business and growth drivers; collaborate with the Vice President of Operations to implement performance improvement goals and initiatives.
• Serve as a liaison between the Vice President of Operations and practices to ensure adequate corporate support across functional areas.
• Develop relationships and lead monthly meetings with regional stakeholders, particularly partner doctors.
• Ensure high-quality patient care and compliance remain priorities; develop and collect data supporting key quality metrics.
• Travel to practice locations 50% of the week to provide face-to-face support and guidance, and listen to practice feedback.
• Ensure compliance with applicable government laws, rules, regulations, and company policies and procedures.
• Mentor, coach, and lead team members, including those without a direct reporting relationship.
• Serve as a regional cultural leader, monitor team morale, and consult Human Resources as needed on employee relations and engagement matters.
• Work cross-functionally with operations, human resources, finance, and business intelligence.
• Gather, analyze, and present useful data and metrics to the leadership team.
• Support office refresh and redesign to improve experiences and workflows.
• Work on development plans with administrators, treatment coordinators, clinical staff, practice managers, and doctors.
• Perform other duties as assigned.

Benefits

• Competitive benefits package including PTO, health, vision, and dental insurance, and company-paid STD/LTD.
• Robust 401(k) plan, including a company match up to 4%.

What This Job Offers

• Job Type: Full-time
• Career Level: Director