Director of Regional Operations

Excelsia Injury Care•Middle River, MD

3d•Onsite

About The Position

The Director of Regional Operations leads medical-office operations across the Greater Baltimore Market, with 100% travel throughout the market and weekly onsite presence at all locations. The role ensures offices meet financial and operational objectives, supports office managers and providers, monitors performance, and drives process improvements. The Director also hires, trains, and develops nonclinical staff; investigates operational patient complaints; supports compliance and integration activities; and manages projects assigned by the market president. The position provides leadership and support to regional teams through recurring meetings, one-on-one meetings, performance reviews, reporting, and constructive feedback. It serves as an escalation point for clinical office managers and providers and helps teams understand the operational health of their offices. The Director is expected to uphold legal, regulatory, ethical, and company standards, including applicable HIPAA protocols, and incorporate the company’s ESG principles into business practices. The role requires a high school diploma or GED, at least five years in a related supervisory capacity, and one to two years of medical experience in an administrative, legal, or physician-office setting. A bachelor’s degree in a related field is preferred. The position may require flexible hours and involves some potential exposure to infection or injury, frequent hand and wrist movement, prolonged sitting, and independently lifting at least 10 pounds. A valid driver’s license and required vehicle insurance are necessary for driving on company business.

Requirements

High school graduate or GED equivalent.
Five or more years of experience in a related supervisory capacity.
One to two years of medical experience in an administrative, legal, or physician-office setting.
Knowledge of advanced work-related subjects.
Successful completion of the corporate orientation program.
Ongoing participation in related continuing education.
Computer skills, including data entry and word processing.
Ability to maintain confidentiality and project a strong corporate image.
Ability to recognize medical and non-medical emergencies and remain calm in emergency situations.
Ability to identify and resolve customer-relations and clinical problems.
Ability to build interpersonal relationships and establish rapport.
Ability to manage time effectively by setting priorities and anticipate problems and patient, physician, and corporate needs.
Mathematical ability to perform required calculations.
Ability to work flexible hours as required by job demands.
Manual dexterity and hand-eye coordination; ability to perform frequent hand and wrist movements.
Ability to lift at least 10 pounds independently and sit for prolonged periods, up to 60% of the time.
Maintain a valid state-issued driver’s license and required motor-vehicle insurance to operate a vehicle for company business.

Nice To Haves

Bachelor’s degree in a related field.

Responsibilities

Lead assigned regions to ensure smooth operation of medical offices.
Coordinate logistics for provider and manager meetings with support from the Executive Assistant.
Liaise among Compliance, BSO staff, and providers to ensure audits and retraining are completed.
Investigate patient complaints reported to Compliance that relate to operational issues.
Help ensure operations tasks related to integrations are completed before required milestone dates.
Manage projects assigned by the market president.
Hire, train, and provide development opportunities for nonclinical medical-office staff.
Serve as an escalation point for clinical office managers and providers.
Provide teams with data that gives them visibility into the operational health of assigned offices.
Maintain weekly onsite presence at all locations.
Ensure offices achieve financial and operational objectives.
Ensure regional team members perform the duties in their job descriptions.
Implement protocols identified by Compliance related to HIPAA, regulations, and company processes.
Improve office processes and manage their implementation.
Monitor key performance indicators daily and respond to operational needs.
Provide regular reporting in accordance with Excelsia standards.
Conduct regularly scheduled one-on-one meetings with direct reports to provide support, address challenges, and foster professional growth.
Lead recurring team meetings and ensure annual performance reviews are completed on time, providing constructive feedback.
Uphold company values and ensure operations align with legal, regulatory, and ethical standards.
Incorporate ESG principles into business practices and support positive impacts on patients, employees, and communities.
Perform other duties and assignments as directed or necessary.

Benefits

Medical, dental, and vision plans through CareFirst, with PPO and HSA options, available the first of the month after hire.
Accrued paid time off starting on the first day of work.
Eight company-recognized paid holidays and one floating holiday.
Five days of sick leave each calendar year.
Employee Assistance Program.
Earned Wage Access.
Employee Assistance Fund.
Shopping discounts and travel perks through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities.
Education Assistance Program.
Employee Referral Bonus Program.
Competitive salary.