Regional Operations Director

Dexterra Group•Denver, CO

1d•Onsite

About The Position

Dexterra Group is seeking a Regional Operations Director, Custodial & Maintenance (C&M), US, to lead a significant portfolio of operations and contribute to the growth of its Custodial & Maintenance business. Based in Denver and reporting to the Division Vice President, C&M, who is based in Canada, the role provides strategic and operational leadership across client accounts, teams, and business initiatives. The director will influence business outcomes, strengthen client partnerships, and contribute to the organization’s long-term strategic direction. Frequent travel throughout the United States and a valid passport are required.

Requirements

Undergraduate degree in Business or a related field.
15 or more years of operational experience in Facilities Management and/or the Building Management sector.
7–10 years of experience in strategic planning and execution.
Demonstrated P&L management experience and ability to manage and influence profitability.
Strong financial and commercial acumen.
Excellent critical-thinking, analytical, and strategic-planning capabilities.
Understanding of the technical elements required to deliver facilities and building services successfully.
Proven ability to attract, develop, engage, and retain high-performing teams.
Exceptional interpersonal, presentation, negotiation, and communication skills.
Ability to manage competing priorities in a fast-paced, deadline-driven environment.
Strong attention to detail and executive-level understanding of the bigger picture.
Valid passport and ability to travel frequently.

Nice To Haves

Federal Government Security Clearance is considered an asset.

Responsibilities

Provide strategic and operational leadership across a diverse portfolio, translating business strategy into actionable plans that drive operational excellence, service consistency, and sustainable growth.
Develop and manage operational and financial plans, including annual budgets, forecasts, resource requirements, and strategies to achieve business objectives.
Own financial performance and profitability by monitoring results, identifying risks and opportunities, and partnering with Finance on reporting and oversight.
Identify and pursue new business and revenue opportunities with Business Development and Sales, including client negotiations, strategic bids, proposals, pricing, and cross-selling.
Build and maintain trusted, long-term client relationships through visible leadership and an understanding of client priorities, values, and business drivers.
Champion client retention and service excellence, ensuring operational decisions and leadership practices support strong client experiences.
Lead, coach, and develop operational leaders and teams, setting clear expectations and accountability and fostering continuous improvement.
Partner with HR on workforce and succession planning to ensure the organization has the talent and leadership capability needed for current operations and future growth.
Identify and develop high-potential talent and support initiatives to attract, develop, engage, and retain employees.
Monitor industry, client, and regional trends to anticipate challenges, identify growth opportunities, and strengthen Dexterra’s market position and value proposition.
Foster a safe, supportive, inclusive, and high-performance culture aligned with Dexterra’s Vision and Values.