Regional Director of Operations
About The Position
The Regional Director directs multiple initiatives across assigned locations and subject areas. This hands-on role manages major initiatives from defining and maintaining scope with local leadership teams through leading meetings, managing work products and plans, and ensuring successful completion. The Director develops an understanding of subject matter and applies operating principles to proposed solutions while working with communities as assigned. The role partners with business leaders and subject matter experts across departments to coordinate project activities, ensure resource availability, manage workload and performance, and advance project vision. It includes assessing and mitigating project risks, developing and improving operational and system workflows, facilitating cross-functional meetings, resolving problems, maintaining and distributing project documentation, tracking project status, and delivering presentations. The Director also maintains current knowledge of organizational objectives, offerings, and processes. The position requires effective communication with residents, families, staff, community officials, and state representatives, along with compassion for older adults, sound teamwork and independent work skills, integrity, and respect for confidentiality and privacy. The role requires multi-site management experience and may involve flexible hours and occasional weekend work. The successful candidate must live or be willing to relocate to Central Illinois and pass a background check and drug screen.
Requirements
- 3–5 years of multi-site management experience.
- Must live or be willing to relocate to Central Illinois.
- Any and all licenses must be in good standing.
- Able to work flexible hours due to the demands of the position.
- Occasional weekend work is required.
- Must pass a background check and drug screen.
- Effective communication skills with residents, families, staff, community officials, and state representatives.
- Compassion for and desire to work with older adults.
- Ability to work responsibly as both a team member and independently.
- Honesty, fairness, dependability, and respect for confidentiality and the rights and privacy of others.
- Intermediate word and data processing and spreadsheet skills.
- Negotiation and conflict-management skills.
- Business skills in budgeting, soft sales, and marketing.
- Coaching, mentoring, and development skills.
- Ability to manage complex resident relationships persuasively and diplomatically, including conflict management.
- Experience with financial reporting and managing multiple budgets.
Nice To Haves
- Bachelor’s degree preferred.
- Proficient experience in independent living, assisted living, and memory care preferred.
Responsibilities
- Direct multiple initiatives across assigned locations and subject areas, taking a hands-on approach to managing their scope, meetings, work products, plans, and completion.
- Work with local leadership teams to define and adhere to initiative scope and apply operating principles to proposed solutions.
- Work with business leaders to ensure resource availability, workload and performance, and to drive project vision through risk management and change management.
- Implement approved actions and workarounds to mitigate project risks and minimize their impact.
- Coordinate integration project activities with key personnel and subject matter experts across departments.
- Develop operational and system workflows and recommend business process redesigns and enhancements.
- Organize and facilitate cross-functional project meetings.
- Troubleshoot and resolve problems.
- Develop, maintain, and distribute project documentation as required.
- Interface with key personnel within the client organization.
- Track and report project status, including schedule and scope adherence, risks, and issues.
- Develop and deliver presentations on programs, projects, practices, and issues as required.
- Maintain up-to-date knowledge of objectives, product offerings, and other processes.
- Communicate effectively with residents, families, staff, community officials, and state representatives.
- Practice and promote the organization’s policies, procedures, and mission statement.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance for full-time staff.
- Paid time off, accruing immediately, for full-time staff.
- Company-paid life insurance for full-time staff.
- Short-term disability insurance for full-time staff.
- Long-term disability insurance for full-time staff.
- Accident insurance for full-time staff.
- 401(k) with match starting immediately upon hire for full-time staff.
- DailyPay advanced pay product for all staff.
- Discounted meals while working: $3 per meal.
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What This Job Offers
Job Type
Full-time
Career Level
Director
