Manager, Transformation Operations

Horizon Media•New York, NY

2d•Hybrid

About The Position

Horizon Next is hiring a Manager, Transformation Operations to manage pilot projects and support transformation initiatives in a marketing organization focused on brand strategy, media planning and investment, and analytics. The role manages project execution from intake and kickoff through implementation, testing, training, and deployment; coordinates internal and external stakeholders; and maintains documentation and a central repository of pilot findings. The position also creates workflow diagrams and supplies the Director with documented information for case studies and operational playbooks.

Requirements

At least 3 years of experience in project management, operations, or a similar role; ideally within a media or advertising agency.
Demonstrated ability to manage project details, track progress, and ensure deadlines are met.
Excellent organizational skills and attention to detail.
Strong interpersonal and communication skills, with the ability to work effectively as part of a team.
Bachelor’s degree or equivalent experience.
Proficiency and comfort with various operating systems.
Proficiency in Word, Visio, Excel, and PowerPoint.
Excellent writing and communication skills.
Ability to self-manage and prioritize work, with strong organization and time-management skills.
Critical thinking and the ability to develop proposals that account for available tools and required outcomes.
Problem-solving ability, including determining root causes and working with minimal information or direction.
Ability to work diplomatically with stakeholders and build relationships with internal and external clients.
Ability to listen, clarify unfamiliar concepts, interpret client needs, and communicate those needs to developers, vendors, managers, and team members.
Ability to quickly master new applications and adapt to a changing environment.

Nice To Haves

Experience with project management platforms such as Jira, Asana, Monday.com, or Smartsheet.
Experience with collaboration platforms such as Microsoft Teams or Slack and documentation platforms such as Confluence.
Familiarity with Microsoft Excel or Google Sheets for data manipulation and tracking; experience with Tableau or Google Data Studio is an advantage.
Foundational understanding of digital marketing and advertising technology, including DMPs, DSPs, ad servers, and analytics platforms.
Project management experience, Monday.com experience, and systems architecture design experience.

Responsibilities

Manage the day-to-day execution of individual pilot projects, keeping them on track, on time, and on budget.
Run project kickoffs, including intake of partner information, coordination of legal routing, and setup of project plans.
Manage pilots through implementation and testing, and coordinate internal and external meetings and stakeholders.
Develop project plans and work plans, define task timing, and communicate expectations to team members and stakeholders.
Prepare and maintain user documentation, process guides, and training materials.
Serve as the day-to-day point of contact for internal teams involved in pilots and provide operational support.
Resolve immediate issues and roadblocks to support adherence to new processes and timelines.
Facilitate communication and collaboration among internal and external project participants, and route work among responsible parties throughout implementation.
Coordinate project testing, end-user training, and deployment.
Document project activities, processes, outcomes, and feedback from training, discovery sessions, and meetings.
Create and maintain a central repository of pilot learnings, findings, and results.
Provide the Director with documented information for case studies and refinement of operational playbooks.
Create visualization diagrams of existing and proposed workflows.