Manager, Transformation Operations

Horizon Media•New York, NY

1d•$90,000 - $140,000•Hybrid

About The Position

The Manager, Transformation Operations manages the execution of pilot projects and supports transformation initiatives at Horizon Next, a data-driven marketing organization working across brand strategy, media planning and investment, and analytics. The role manages pilot projects from kickoff through implementation, testing, training, and deployment, coordinating internal and external stakeholders and ensuring work remains on schedule and on budget. The position serves as a day-to-day contact for teams involved in pilots, helps resolve issues and roadblocks, and coordinates communications and work across project participants. It also maintains project documentation, process guides, training materials, workflow visualizations, and a central repository of pilot learnings and outcomes. The role supplies documented information to the Director for case studies and operational playbook refinement.

Requirements

At least 3 years of experience in project management, operations, or a similar role.
Demonstrated ability to manage project details, track progress, and meet deadlines.
Excellent organizational skills and attention to detail.
Strong interpersonal and communication skills, with the ability to work effectively as part of a team.
Bachelor’s degree or equivalent experience.
Proficiency and comfort with various operating systems.
Proficiency in Word, Visio, Excel, and PowerPoint.
Excellent writing and communication skills.
Ability to self-manage and prioritize work with strong time management and organizational skills.
Ability to think critically and develop proposals that factor in available tools and required outcomes.
Ability to identify root causes and solve problems.
Ability to work diplomatically with a range of stakeholders.
Ability to listen, clarify unfamiliar concepts, interpret client needs, and communicate those needs to developers, vendors, managers, and team members.
Demonstrated relationship-building skills with internal and external clients.
Ability to quickly master new applications and adapt to a changing environment.
No certificates, licenses, or registrations are required.

Nice To Haves

Project management or operations experience within a media or advertising agency.
Experience with project management software such as Jira, Asana, Monday.com, or Smartsheet.
Experience with collaboration platforms such as Microsoft Teams or Slack and documentation platforms such as Confluence.
Experience with data visualization tools such as Tableau or Google Data Studio.
Foundational familiarity with digital marketing and advertising technology, including DMPs, DSPs, ad servers, and analytics platforms.
Project management experience, Monday.com experience, and systems architecture design experience.

Responsibilities

Manage day-to-day execution of individual pilot projects, keeping them on track, on time, and on budget.
Lead project kickoff, including intake of new partner information, coordination of legal routing, and setup of project plans.
Drive pilots through the appropriate phases of implementation and testing as a dedicated project manager.
Coordinate internal and external meetings and work with internal stakeholders.
Develop and manage project plans and work plans, including task timing and clear communication of expectations.
Prepare and maintain user documentation, process guides, and training materials.
Understand project business and technical objectives.
Serve as the primary day-to-day point of contact for internal pilot teams and provide on-the-ground support.
Resolve immediate issues and roadblocks to support adherence to new processes and timelines.
Facilitate communication and collaboration among internal and external project participants.
Route work among responsible people throughout implementation.
Coordinate project testing, end-user training, and deployment.
Document project activities, processes, outcomes, and feedback from training, discovery sessions, and meetings.
Create and maintain a central repository of pilot learnings, findings, and results.
Provide the Director with documented information for case studies and operational playbook refinement.
Create visual diagrams of existing and proposed workflows.