Senior Operations Transformation Project Manager

Collaborative Solutions • Santa Ana, CA

2d • Onsite

About The Position

Collectors is hiring a Senior Operations Transformation Project Manager to redesign and scale its operations as the company increases volume, adds sites, and introduces new technology. The role leads strategic operational initiatives from concept and future-state design through implementation, launch, and transition to a stable run-state. Initiatives may include establishing processes and workflows, integrating automation and AI-assisted capabilities, implementing or migrating core operating systems, and redesigning work across departments. The goal is to translate executive priorities into operational processes that meet target performance and are owned by Operations from day one.

The position reports to the Director, Continuous Improvement and is based onsite at the Santa Ana, California headquarters, five days per week. Domestic and international travel is required, up to 30% according to the role description; the qualifications section states willingness to travel up to 25–30%. The role also hires, develops, and coaches a team of transformation program leads.

Requirements

• At least 8 years of experience in operations, operations strategy, or transformation roles.
• At least 3 years of experience leading teams and cross-functional programs.
• Proven record designing and launching new processes, operating models, or sites in high-volume operations such as fulfillment, logistics, processing, or manufacturing.
• Experience leading operational readiness for technology or automation deployments and system migrations, including hands-on UAT and cutover.
• Strong business case and financial modeling skills that can withstand CFO-level scrutiny.
• Excellent structured problem-solving and executive communication skills, including the ability to drive decisions in ambiguous, fast-moving environments.
• Willingness to travel up to 25–30%; the role description specifies travel up to 30%.
• Authorization to work in the United States.

Nice To Haves

• Management consulting background in operations or strategy, combined with in-house operating experience.
• Experience with multi-site or international launches.
• Familiarity with Lean principles as an input for designing efficient, well-controlled processes.
• Background in high-mix, high-value, or authentication-sensitive operations.
• PMP or equivalent program management credential.

Responsibilities

• Lead a portfolio of high-priority operational initiatives sponsored by the COO and senior leadership, including launches, network expansion, technology-enabled process changes, and cross-department workflow redesign.
• Translate strategic goals into initiative charters with scope, business cases, success metrics, milestones, and decision rights.
• Develop the transformation roadmap with Operations, Finance, and Product & Technology, sequencing work based on capacity, risk, and return.
• Design end-to-end future-state processes and operating models, including workflows, layouts, roles, staffing models, handoffs, system touchpoints, controls, and performance metrics.
• Lead operational readiness for technology and automation deployments, including AI-assisted grading, new equipment, and system changes.
• Own implementation from pilot through rollout, including pilot design, go/no-go criteria, cutover planning, hypercare, and transition to steady state.
• Coordinate cross-functional launch teams across Operations, Product & Technology, Facilities, Procurement, HR/Talent, Learning, and Quality.
• Partner with Learning to create SOPs and training to prepare frontline teams and supervisors for go-live.
• Identify and resolve launch risks, escalating trade-offs with clear options and recommendations.
• Serve as system super user, lead user acceptance testing (UAT), validate system functionality, and drive implementation and adoption of process and system enhancements.
• Build and validate business cases with Finance covering capacity, throughput, labor, turnaround time, quality, and cost.
• Track post-launch value realization against the original business case and report progress through executive scorecards and steering committee forums.
• Conduct structured post-launch reviews and apply lessons to future initiative designs.
• Own assigned initiatives and present status, risks, and decisions to C-suite and steering committee audiences.
• Lead change management for large-scale operational changes, including communications, stakeholder alignment, and adoption tracking.
• Partner with the PMO on governance, resourcing, and portfolio visibility, and with Continuous Improvement on process flows and standards.
• Hire, develop, and coach transformation program leads, building capabilities in process design, launch execution, and executive communication.

Benefits

• Medical, dental, and vision insurance for full-time employees.
• Fertility, commuter, and educational assistance benefits for full-time employees.
• 401(k) matching plan.
• Flexible time off for salaried employees.
• Ten company-paid holidays for regular, full-time employees.
• Discounts on select grading services for approved submissions.
• Flexible schedules with varying shifts offered by many teams.
• Celebrations, holiday events, and team-building activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed