Operations Manager Jobs

About The Position

Requirements

• Eight years of demonstrated supervisory or managerial experience in a high-volume warehouse, preferably cross-dock or transloading, distribution, manufacturing, or a similar environment.
• Prior experience preparing operating budgets, capital improvement projects, cost-reduction initiatives, and productivity-improvement plans.
• Excellent verbal and written interpersonal and communication skills.
• Demonstrated ability to develop and maintain collaborative relationships across all levels of an organization.
• Computer literacy with the Microsoft Office Suite.
• Bachelor’s degree from an accredited four-year college or university, or an equivalent combination of education and experience.
• Excellent customer service skills and ability to grasp extensive knowledge while working with a variety of people.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Integrity, ethical conduct, trustworthiness, and support for organizational values.
• Ability to meet YLA Core Competencies: Problem Solving & Decision Making, Accountability & Responsibility, Communication, Collaboration & Teamwork, and Customer Focus.
• Ability to read, analyze, and interpret verbal and written requests and directions; compose clear and concise letters, memos, emails, and other documentation; and present oneself professionally and cooperatively to internal and external customers and vendors.
• Ability to use a computer, review and analyze information, plan and monitor activities, and complete work in a timely manner.

Nice To Haves

• Prior experience with Warehouse Management Systems and Yard Management Systems.

Responsibilities

• Oversee facility housekeeping and safe, injury-free freight scheduling, unloading, processing, loading, and shipping operations conducted on a 24/7 basis.
• Manage customer relationships and meet or exceed expectations for LOS and KPI requirements, including timely, damage-free, and accurate shipments.
• Plan and implement efficient labor utilization to achieve budgeted CPU and Units per Hour productivity objectives.
• Collaborate with Human Resources, temporary agencies, and Safety Management to determine and deliver required workforce training.
• Establish standard operating procedures and continuous improvement activities (kaizen) to achieve efficiency and budgeted ROI objectives.
• Develop subordinate staff through recruitment, selection, performance management, and reward and recognition programs.
• Promote employee commitment to the company’s mission, vision, and values, and maintain employee productivity and engagement.
• Provide for the safety and well-being of subordinate personnel and adhere to company policies, procedures, and code of ethics.
• Meet or exceed customer expectations for service timeliness and quality; resolve customer service problems through timely interaction and problem solving.
• Participate in developing annual operating budgets, capital investment, cost reduction, continuous improvement, and accident prevention programs.
• Demonstrate effective management planning, organizing, communicating, directing, controlling, and innovating skills.
• Maintain regular and punctual attendance, cooperate with others, and interact appropriately with employees and customers.
• Use a computer for email, reports, and work schedules; review and analyze data; plan, prioritize, and monitor activities; and complete assigned tasks and projects promptly.
• Comply with all company policies and procedures.

Benefits

• Medical, dental, and vision coverage beginning the first of the month following the start date
• 401(k) with company match
• Standard 10 days of PTO
• Eligibility for a bonus plan
• Seven paid holidays
• Overtime pay if applicable
• Flexible Spending Accounts
• Life and Accidental Death & Dismemberment Insurance
• Short- and long-term disability
• Tuition Assistance Program
• Commuter benefits
• Vacation