Pharmacy Operations Manager

Walgreens•Tyler, TX

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers in accordance with company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The position supports patient care and customer service by assisting with patient registration, prescription data entry, medication preparation, patient and physician calls, and healthcare service offerings where permitted by law and under pharmacist supervision. It coordinates pharmacy workflow and daily activities, supports inventory management and annual inventory preparation, maintains pharmacy supplies and equipment, prepares required reports, ensures applicable recordkeeping and security safeguards, and helps implement new technologies and processes. The role also supports insurance claim resolution, third-party audits, pharmacy financial and operational improvement, community outreach, and retail partnerships. The manager leads technician hiring, onboarding, training, scheduling, and accountability, and supports compliance with licensing, registration, certification, and training requirements. The position maintains PTCB certification and relevant pharmacy and healthcare knowledge, completes required company training and education, follows performance improvement plans, and participates in store and pharmacy meetings. The role requires a flexible schedule, including evening and weekend hours.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while serving as a certified pharmacy technician.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, hire, onboard, schedule, train, coach, develop, and manage the performance of pharmacy technicians, including decisions or recommendations regarding discipline and termination.
Engage customers and patients, respond to requests and complaints, answer non-clinical questions, model customer-service practices, and promote relevant healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, patient and physician calls, and healthcare service offerings under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure work is completed on time and maintain efficient workflow.
Coordinate the pharmacy’s daily schedule and recommend allocation of pharmacy hours.
Maintain a clean, orderly, adequately stocked pharmacy and ensure proper operation and maintenance of pharmacy equipment.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and drive rollout of new technology and processes, change initiatives, and team action planning.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing requirements under pharmacist supervision, communicate prescription errors to the accountable pharmacist, and follow company error policies and the Continuous Quality Improvement Program.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company procedures.
Identify gaps in team members’ pharmacy operations knowledge and support training through hands-on instruction or assigned learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team member licenses, registrations, and certifications are active and compliant.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Maintain PTCB certification and current pharmacy and healthcare knowledge; obtain required certifications, education credits, and company training.
Follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.