Operations Manager

Ulta Beauty, Inc. • Burbank, CA

2d • Onsite

About The Position

The Operations Manager (OM) leads in accordance with Ulta Beauty’s mission, vision, and values, developing a high-performing team that supports store sales growth. The OM leads Task Associates and the Merchandise Manager and supports retail store operations, including realignments, planograms, and inventory life-cycle processes such as cycle counts, damages, testers, returns to vendors, destroy-in-field procedures, and inventory adjustments. The position drives store performance, talent acquisition and development, operating procedures, and compliance, and requires operational excellence, results orientation, adaptability, and the ability to lead, influence, and develop a team.

The OM supports the store’s sales, guest loyalty, payroll, omnichannel, and shrink goals; analyzes financial and operational reporting; helps plan schedules and workload; and delivers guest services such as makeup applications, skincare analysis, and product demonstrations. The role also hires and develops associates, builds an inclusive and engaged team, partners with vendors, and coordinates operational execution, inventory, safety, cash management, and loss prevention.

This role requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, with availability for Sunday and Monday shifts. The OM must also attend corporate business meetings and conferences. The work involves continuous mobility and object handling, frequent bending and reaching, and continuous lifting or moving of up to 25 pounds.

Requirements

• 2–3 or more years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
• Availability to work shifts on Sundays and Mondays.
• Ability to attend corporate business meetings and conferences.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use forecasts and payroll budgets to support scheduling, productivity, sales goals, and timely completion of store workload.
• Review and respond to financial and operational reporting, including store visit and audit results.
• Use company programs, tools, and resources to improve store performance.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team and address staffing needs.
• Build an engaged team through collaboration, communication, and prioritization of work.
• Create an inclusive environment that supports associate growth and engagement.
• Support professional development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Develop vendor partnerships that support shipment and planogram expectations.
• Model operational excellence by working with the leadership team, setting priorities, giving direction, and sharing best practices.
• Execute the Guest Engagement Leader program to support guest experience and store performance goals.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Oversee operational execution, including advertising sets, visual sets, planograms, realignments, and inventory life-cycle processes.
• Use company scheduling and task-management tools to manage schedules, attendance, priorities, and store workload.
• Manage service, boutique, and store supply inventory and ordering within allocated budgets.
• Protect company assets and minimize loss by maintaining safety, inventory control, cash management, and loss-prevention standards.
• Complete day-to-day inventory control processes and theft reporting as needed.
• Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.

Benefits

• Paid time off for eligible full-time positions.
• Health benefits for eligible full-time positions.
• Dental, vision, life, and disability benefits for eligible full-time positions.
• Dental, vision, life, and disability benefits for eligible part-time positions.
• Eligible associates may earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed