Senior Operations Manager

Metro Supply Chain Holdings USA•Monroe, OH

About The Position

The Senior Operations Manager partners with Operations Managers on long-term planning and coordinates the day-to-day activities of a high-volume grocery warehouse operation. The role oversees team members and functions including receiving, storage, distribution, systems administration, inventory control, sanitation, maintenance, and customer service. It ensures warehousing activities comply with space availability, order fulfillment needs, business plans, company standards, and customer KPIs. The manager supports employee training, performance goals, work organization, and a productive, participatory environment, and manages vendor data and facility health and safety through leadership, training, policies, procedures, and reporting. The position is responsible for operational performance, budgets, long-term warehouse planning, operational procedures, team development and succession planning, and improvements to customer service, order management, shipping, and receiving. It works with the General Manager and other facility leaders, leads staffing and employee development, drives process improvement, manages customer, vendor, and carrier relationships, and may take on additional related responsibilities. Weekend and off-shift flexibility is required as operational needs dictate.

Requirements

Ten or more years of 3PL experience, or prior logistics-industry experience including operations management with a concentration in process definition and project management.
Experience using or managing distribution centers.
Familiarity with collective bargaining agreements, grievance processes, and resolution.
Understanding of P&L budgets and accounting principles.
Experience with customer presentations and PowerPoint.
Knowledge of SQF and food safety requirements.
Familiarity with Engineered Labor Standards and JDA.
Familiarity with real-time WMS systems.
Familiarity with OSHA standards and requirements as they apply to operations.
Bachelor's degree in Supply Chain Management, Logistics, or Business Administration, or a combination of education and related experience.
Flexibility to work weekends and off shifts as the operation dictates.

Responsibilities

Ensure the success of the operation and adherence to business plans and budgets.
Plan warehouse operations long term and ensure operational procedures and SOPs meet company standards and customer KPIs.
Develop the operational team and create a succession plan for the operation's long-term success.
Implement changes to operational systems to improve customer service, order management, and the timely, undamaged movement of products through shipping and receiving.
Train Operations Managers; review forecasts, inventory reports, sales order reports, and other materials; and devise plans to manage fluctuations in warehouse operations.
Partner with the General Manager to communicate policy, procedure, production performance, and problems.
Partner with the IC Manager, Safety/Sanitation Manager, and Site Engineer and ensure they receive needed support.
Lead facility staffing by hiring, training, developing, and scheduling competent staff.
Communicate facility and company goals, including health and safety, productivity, and housekeeping expectations.
Provide feedback and measure success.
Assign and organize CIPs aligned with customer needs.
Initiate process-improvement actions using Lean Sigma principles.
Manage ongoing relationships and interactions with customers, vendors, and carriers to support adherence to contractual agreements.
Assume additional related responsibilities as required.
Work weekends and off shifts as operational needs dictate.