Senior Manager, Operations

AdaptHealth, LLC • New Berlin, WI

2h

About The Position

The Senior Manager, Operations oversees and coordinates multiple operational departments supporting Durable Medical Equipment (DME), Positive Airway Pressure (PAP) devices, and oxygen therapy services, including scheduling, qualification, authorization, customer service, and delivery operations. The role is responsible for integrated operational excellence across service lines, performance optimization, regulatory compliance, and strategic initiatives.

The position leads department managers, supervisors, and cross-functional teams; develops operational strategies and goals; monitors performance indicators; and coordinates workflows across scheduling, qualification, authorization, billing, clinical, and delivery teams. It also manages departmental budgets and resource allocation, compliance and quality assurance, staff development, technology initiatives, customer experience, vendor relationships, risk management, business continuity, and organizational change and process improvement.

The role maintains patient confidentiality in accordance with HIPAA, completes required compliance training and education, adheres to AdaptHealth's Compliance Program, and performs other related duties as assigned. The work takes place in a professional office setting and may involve extended hours when required.

Requirements

• Associate’s degree in healthcare administration, Business Administration, Finance, or a related field required.
• At least 8 years of healthcare operations management experience required.
• Comprehensive knowledge of healthcare operations, DME industry practices, regulatory requirements, and multi-departmental management.
• Leadership, team development, conflict resolution, and experience managing managers and supervisors across multiple functional areas.
• Advanced analytical, strategic planning, and process optimization skills, including the ability to turn data into actionable insights.
• Excellent written and verbal communication skills and ability to influence stakeholders at all levels and build collaborative relationships.
• High integrity, adaptability, results-oriented mindset, and commitment to regulatory compliance and patient advocacy.
• Ability to manage competing priorities, lead through influence, drive results across departments, and foster collaboration and continuous improvement.
• Extended sitting at computer workstations with repetitive keyboard use; occasional standing, bending, and lifting up to 10 pounds.
• Proficiency with computers, office equipment, and audit software applications.
• Sustained concentration, diligence, and discretion in handling confidential information.
• Professional verbal and written communication skills for stakeholder interactions at all organizational levels.
• Ability to work independently with minimal supervision and availability for extended hours when required.

Nice To Haves

• Bachelor’s degree in healthcare administration, Business Administration, or a related field.
• Previous experience managing DME, respiratory services, or healthcare qualification operations.
• Previous experience in DME, respiratory services, or healthcare operations.

Responsibilities

• Lead and coordinate scheduling, qualification, authorization, and customer service departments, managing department managers, supervisors, and cross-functional teams.
• Develop integrated operational strategies, establish operational goals, optimize workflows and resource use, and lead continuous improvement initiatives.
• Monitor and analyze performance indicators, prepare executive reports, identify trends, and implement corrective actions to achieve operational targets.
• Coordinate scheduling, qualification, authorization, billing, clinical, and delivery teams; lead cross-departmental projects and resolve operational conflicts.
• Develop and manage operating budgets, monitor expenses, optimize resource allocation, and implement cost-reduction initiatives while maintaining service quality.
• Ensure compliance with Medicare guidelines, Medicaid requirements, state regulations, and industry standards; oversee audits, regulatory reporting, and quality assurance programs.
• Design and implement staff training and development programs; conduct performance evaluations, manage succession planning, and support professional growth.
• Lead technology implementations, system upgrades, process automation, system integrations, data analytics, and digital transformation projects in collaboration with IT.
• Drive customer-centric initiatives, implement voice-of-customer programs, resolve escalated customer issues, and promote service excellence.
• Manage technology vendor, service provider, and external partner relationships, including contract negotiations and performance evaluations.
• Identify and mitigate operational risks, develop contingency plans, and maintain business continuity and operational resilience.
• Lead organizational change, process reengineering, and operational transformation, supporting adoption of new processes, technologies, and operating models.
• Maintain patient confidentiality and comply with HIPAA guidelines and AdaptHealth's Compliance Program.
• Complete assigned compliance training and other education programs as required.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree