Senior Operations Manager

Ryder Supply Chain Solutions • Riverside, CA

2d • $105,000 - $105,000

About The Position

The Senior Operations Manager II manages operations and personnel for approximately 601 or more equivalent truck units across one or more locations. The role may be supported by Operations Managers, Operations Supervisors, Technicians-In-Charge, Customer Service Coordinators, Parts Responsible Persons, and administrative staff. The manager achieves business objectives and labor requirements through effective delegation and team management while meeting customer needs and balancing financial targets. The position manages location performance against comprehensive metrics and ensures compliance with company processes, Standard Operating Procedures, and Standard Repair Practices, as well as Ryder Maintenance Operations policies and procedures. It may also serve as a development position for Maintenance Manager or Manager of Quality Assurance roles.

The role oversees operations, labor, customer relationships, finances, assets, and quality. This includes planning and scheduling vehicle work and staffing; developing and managing employees; resolving customer issues and supporting retention; managing budgets and location P&L; overseeing shop facilities, equipment, and vehicle assets; and maintaining quality, safety, regulatory compliance, and required documentation. The position involves 1–10% travel. Compensation is salaried, with a stated minimum and maximum pay of $105,000. The role may also be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type. Full-time benefits include health and welfare coverage, paid time off, and a 401(k) savings plan.

Requirements

• High school diploma or GED.
• At least 3 years of supervisory experience.
• At least 4 years of experience in an operations environment or demonstrated success in a Ryder role.
• Experience with strategic labor, financial, operating, quality, safety, and asset processes and related metrics.
• Ability to optimize complex strategic labor, financial, quality, operating, safety, and asset processes and their related metrics.
• Personal accountability and a track record of achieving desired results.
• Strong verbal and written communication skills.
• Demonstrated commitment to workplace safety, quality execution, and customer service.
• Ability to build strong customer relationships and demonstrate customer service focus.
• Demonstrated workflow analysis and management skills.
• Ability to independently solve complex operational problems in a timely manner.
• Ability to proactively resolve critical customer issues with large key accounts.
• Ability to lead, train, develop, delegate to, and manage a self-directed workforce.
• Ability to build and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as part of a team.
• Flexibility and self-direction in a fast-paced environment.
• Ability to multitask; strong organization and time-management skills.
• Detail orientation and excellent follow-up practices.

Nice To Haves

• Associate's or bachelor's degree.
• Intermediate experience using Microsoft Word and Excel.
• Experience with fleet management software.
• Maintenance and technical experience in a shop environment.
• Ability to use reporting systems to retrieve data for analysis and decision-making.

Responsibilities

• Oversee work analysis, vehicle planning and scheduling, technician work assignments, productivity tracking, shift and shop meetings, repair order review and approval, and Workflow Management.
• Plan labor strategically by evaluating incoming work, allocating resources, balancing shifts, establishing operating hours, and managing workload to optimize efficiency and productivity.
• Optimize shop labor, shift patterns, and the mix of straight time, overtime, and outside repair to align qualified technician hours and equipment availability with customer operating hours.
• Lead, train, develop, and manage assigned personnel, including performance management, technical training plans, staffing recommendations, recruiting, hiring, onboarding, payroll, and succession planning.
• Prioritize the TOPS plan based on breakdown, rework, and running cost trends, in coordination with the Field Training Team where applicable.
• Manage customer relationships, resolve issues, support customer satisfaction and retention, and ensure vehicle uptime and maintenance cycle-time objectives are met.
• Oversee execution of the Customer Communication Protocol and Maintenance Promise; conduct customer visits and annual reviews as required by Customer Care Plans.
• Partner with Sales to scope prospective business, identify growth opportunities, and develop service requirements for Customer Care Plans.
• Develop and manage maintenance operations budgets and location P&L, implement cost controls, and execute maintenance initiatives to meet financial targets.
• Optimize net maintenance cost per unit; work with vendor sourcing to identify vendors; oversee outsourced work quality and third-party invoice accuracy.
• Oversee payroll, purchase order approvals, invoice reconciliation, fuel reconciliation, customer bill backs, re-billable activity documentation, warranty processes, and Shop Management Online data integrity.
• Direct the management team in maintaining shop appearance and 6S standards, and execute shop-level asset management initiatives.
• Prepare capital expenditure business cases and prioritize and approve shop tooling and equipment requirements.
• Oversee vehicle specifications and in-service/out-service processes; provide input to asset management reviews; ensure vehicle specifications are recorded in SAM; and oversee parts inventory management.
• Develop corrective actions and countermeasures for operational quality issues; oversee quality inspections and in-process reviews; and ensure effective diagnosis and parts/component yield.
• Maintain visibility over shop floor activities and ensure compliance with mandatory shop-level quality requirements and quality metrics.
• Lead breakdown root cause analysis, implement corrective actions, and communicate issues to the Technical Assistance Center when needed.
• Develop and implement Quality Assurance Audit corrective action plans and continuous improvement programs.
• Ensure a safe workplace, guide safety initiatives, maintain vehicle repair cleanliness and quality, and comply with Safety and EPA requirements.
• Maintain documentation required to meet or exceed local, state, federal, and customer requirements.
• Perform other duties as assigned.

Benefits

• Medical, prescription, dental, and vision insurance options.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, and bereavement.
• Family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
• May be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED