Senior Operations Manager

Metro City Bank•Doraville, GA

About The Position

The Senior Operations Manager directs the operational functions of Deposit Operations and system applications management. The role oversees deposit operations processes, procedures, controls, policies, and regulatory compliance, and acts as a resource to branches and deposit operations on operational and application matters. It also manages a broad range of banking applications and supports the bank’s products and services. The position reports to the CEO.

Requirements

Bachelor’s degree or equivalent work experience.
10 years of management experience in a financial environment.
Software skills including Microsoft Office, Adobe, Internet, and Email.
Effective interpersonal relationships with management and team members.
Thorough understanding and application of policies, procedures, and regulations pertaining to Deposit Operations.
Ability to manage time effectively in relation to daily tasks.
Ability to solve practical problems and interpret instructions provided in written, oral, or schedule form.
Ability to prioritize multiple demands in a high-pressure environment.

Responsibilities

Organize and streamline Deposit Operations processes and procedures to use resources and time efficiently.
Develop and document operating procedures and controls aligned with Board policies and strategies.
Ensure the bank complies with applicable laws and regulations, coordinating with external examiners and bank management.
Manage, develop, and enforce deposit-related policies in accordance with regulatory and bank guidelines.
Liaise with examiners and auditors and provide requested audit information.
Process garnishments, levies, summonses, subpoenas, and other legal demands.
Keep current with technologies that can improve the bank’s operational efficiency in Deposit Operations.
Review and approve Cash Management and Remote Deposit Service applications.
Approve official checks, including CD interest checks; approve outgoing wire transfers; and review incoming wire transfers as needed.
Approve the NSF Report and ACH late, unauthorized, and return items.
Serve as the primary contact for FNBB, FHLB, and FRB, and upload monthly FRB Borrower in Custody reports.
Assist with new product creation as needed.
Review and approve the cash item log monthly.
Review Deposit Operations Manager reports concerning overdrafts, uncollected funds, and suspected kiting.
Provide regular operational and application guidance to branches and Deposit Operations.
Review and file responses to IRS notices of proposed tax penalties for missing or incorrect Tax ID numbers.
Attend monthly Branch Manager meetings and track the special products report.
Ensure ATM and debit card disputes are resolved in a timely manner.
Update the bank’s lending and deposit interest rates in the Horizon, PCFS, and FICCS systems as needed.
Reconcile all correspondent accounts.
Perform duties in compliance with BSA/AML requirements, obtain adequate Customer Identification Program data for wire and money instrument transactions, and report suspicious activity to the BSA Officer.
Manage applications including FIS Horizon, Deposit Origination, ChexSystems (Efunds), E-Statements, Safe Deposit Boxes, FDM, FRM, RDC maintenance, Cash Management maintenance, Online Banking maintenance, EFT Debit Cards/Disputes, E-Alerts, Image Center, FNBB, Bill Payment, and Mobile Banking.