Senior Operations Manager

DSV • Boulder City, NV

4d • Onsite

About The Position

Under the direction of the General Manager, the Senior Operations Manager is responsible for day-to-day site operations, including supervising warehousing, receiving, and shipping in a manner consistent with company service and cost objectives. The role plans inbound and outbound volume, customer communication activities, space utilization and management, and equipment management. People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems. Associates are expected to meet company performance, safety, and quality objectives and comply with corporate and site-specific policies.

The manager develops systems and procedures for safe, profitable operations; manages productivity, service goals, client SLAs, KPIs, and quality requirements; and advances continuous improvement and cost-saving efforts. The position plans daily work, allocates staff and resources, oversees training and SOP adherence, supports team development, and keeps senior management and client representatives informed of critical operational issues.

The role also oversees information-system readiness, customer service and client relationships, budget and financial controls, facilities and equipment programs, and safety compliance. It manages warehouse operations supervisors and support staff and may require overtime as dictated by business needs.

Responsibilities

• Develop systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies and procedures.
• Manage operations to meet productivity and service goals and comply with client SLAs, KPIs, and quality-system requirements.
• Drive continuous improvement and recommend more efficient operations and ongoing cost-saving measures.
• Apply communication and motivational techniques to supervise, counsel, and, when needed, discipline team members fairly and equitably.
• Collaborate with Human Resources on hiring, training, professional development, performance evaluations, promotions, wage increases, and other HR activities.
• Leverage the skills of the right people at the right time to deliver results.
• Keep senior management and client representatives informed of critical operational issues.
• Plan daily work by reviewing work orders, arrival notices, and customer instructions; assess priorities and assign duties to warehouse staff.
• Review volume demands and plan warehouse-space reorganization and changes to supply, equipment, or staffing levels.
• Ensure effective training by qualified individuals, adherence to company and client SOPs, and assessment of trainee progress and new-hire performance.
• Maintain team motivation, customer-satisfaction focus, and growth and development opportunities.
• Support adherence to SOPs and conduct routine staff meetings to review daily and weekly work activities.
• Ensure team members are trained and efficient in required information systems, including WMS; ensure necessary computer software and hardware are purchased in accordance with Corporate IT policies; stay informed about technology changes and develop proficiency in client systems.
• Manage high customer-service standards and ensure client accounts receive appropriate operational and administrative support.
• Maintain contact with relevant functions, respond to requests, and attend or lead customer meetings to address issues.
• Coordinate supplier and customer visits and promote positive client relationships through excellent service.
• Support development of the annual operating budget and manage controls for service levels and operational performance within prescribed cost, revenue, and profit parameters.
• Support budgeting and pricing compliance with contract guidelines.
• Manage programs for sanitation, maintenance, security, housekeeping, safety, and equipment, including material handling equipment; ensure team members are properly trained on equipment.
• Stay informed about relevant new technology and make recommendations as applicable.
• Establish a proactive and participative safety culture to achieve company safety goals and metrics.
• Audit the warehouse for safety, security, and quality compliance and ensure applicable statutory health and safety requirements are met.
• Manage warehouse operations supervisors and support staff.
• Work overtime as dictated by business needs and perform other assigned duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed