Senior Operations Manager

Triumvirate Environmental•Glen Burnie, MD

5d•Onsite

About The Position

Triumvirate Environmental is seeking an Operations Manager to join its Mid Atlantic North management team, based in Glen Burnie, Maryland. The role is responsible for operations and focuses on recruiting and managing Environmental Specialists. It supports senior management and provides direct supervision, mentoring, coaching, and professional development for Environmental Specialists and Material Handlers working in Lab and Onsite Support Services. The position evaluates service performance, regulatory compliance, and safety, and supports client service quality across multiple client niches. The Operations Manager leads employee development and training, hiring and onboarding, operational scheduling, site visits, safety programs, and quality control. The role works with Account Managers and other Operations Managers on staffing, client needs, job scopes, service startups, orientations, and recruitment. It reports to the Assistant General Manager. The role is safety-sensitive and frequently involves handling hazardous chemicals and biological waste, as well as donning and doffing personal protective equipment. It requires flexible weekday hours and availability to report to a designated office within one hour during rotating Emergency Response shifts.

Requirements

Bachelor of Science degree in Environmental Science, Chemistry, Biology, or a related major, or equivalent.
At least 2 years of experience in the hazardous waste field.
Prior knowledge of and experience with DOT, RCRA, and other applicable regulations, and compliance with those regulations.
Must be eligible to work in the United States without future sponsorship.
Must have reliable transportation.
Must consent to Motor Vehicle Record screening, a criminal background check, a pre-employment physical, and a drug screen inclusive of THC; must also participate in random drug screening after employment.
Must be able to lift 60 pounds regularly.
Must be willing to work flexible hours Monday through Friday.
Must be able to report to a designated office within one hour during rotating Emergency Response shifts.
Must be able to frequently handle hazardous chemicals and biological waste and put on and take off personal protective equipment.

Nice To Haves

Prior relevant industry experience.
Active HAZWOPER 24- or 40-hour certification.
Willingness to obtain a Commercial Driver’s License (CDL).

Responsibilities

Manage direct reports’ professional development through the Environmental Specialist Advancement Program, including tracking competencies, supporting advancement, and arranging follow-up field training when needed.
Supervise Environmental Specialists and Material Handlers in Lab and Onsite Support Services; set goals, track progress, motivate staff, and identify tools and opportunities that support their growth.
Provide technical, procedural, safety, and cultural guidance to direct reports; develop and present trainings and participate in yearlong onboarding cohorts.
Run biweekly Environmental Specialist meetings, assist with new-hire orientation and resource ordering, and run the ROPE program.
Work with Account Managers on job scopes, service startups, and pre-huddle meetings; attend monthly account meetings and advance client-specific deliverables or supply orders.
Collaborate with niche staff and niche Operations Managers to anticipate staffing needs and determine appropriate placements for employees.
Develop employees’ customer service skills and support high-quality service at client sites; serve as a service-level resource for clients and Account Managers.
Understand and apply federal and state regulations to support program quality and compliance on Lab Service jobs and Onsite Support accounts.
Conduct and track staff site visits and participate in the site visit program to support quality and employee engagement.
Promote a culture of safety by driving the STOP audit program, collaborating with the ETSC team, and attending safety meetings.
Support operational scheduling and provide onsite training, mentoring, and guidance to field teams.
Oversee hiring of Environmental Specialist openings in Mid Atlantic North with other Environmental Specialist Managers; improve and implement the hiring program.
Learn and oversee the Environmental Specialist hiring process, including the applicant tracking system, phone screening, in-person interviews, and offer decisions.
Lead monthly Environmental Specialist orientation trainings with other Operations Managers and attend college recruitment or internship job fairs.
Participate in Triumvirate’s COMPASS manager training and provide warnings when managed personnel fail to comply with job functions or requirements.