Senior Operations Manager
About The Position
SP+, a Metropolis company, is an artificial intelligence company using computer vision to enable checkout-free parking experiences. The company operates a parking network with more than 23,000 employees and over 4,000 locations across North America and Europe. The role manages a parking facility’s operation through effective leadership, client relationship development, customer service, human resource management, and budget management. The manager ensures employees perform their duties in accordance with SP+ standards of operational excellence, supports profitability through revenue development and expense management, and oversees workforce, client satisfaction, marketing, safety, and risk management activities.
Requirements
- Prior experience leading, managing, and motivating team members.
- Strong customer service skills and focus.
- Excellent verbal and written communication skills.
- Ability to multitask or work independently.
- Ability to react and problem-solve quickly.
- Ability to understand and communicate company policies and procedures.
- Proficiency with Microsoft Word and Excel or Google Docs and Sheets.
- Ability to learn internal computer programs.
- Valid state-issued driver’s license with a current address and an acceptable driving record.
Nice To Haves
- Bachelor’s degree in a related field, or an equivalent combination of education and experience.
- Prior experience developing budgets and reviewing profit and loss statements.
- Parking management experience.
Responsibilities
- Deliver premier customer service to clients.
- Hire, train, develop, and equip frontline employees to perform their roles and deliver superior customer service.
- Maximize profitability through revenue development, facility marketing, cash control procedures, and expense reviews.
- Ensure employees follow parking, security, and cash control procedures; participate in audits as needed.
- Prepare daily bank deposits and ensure daily deposit of facility cash receipts; monitor office audits and cashier reports for possible theft or inefficiencies.
- Manage the operation’s budget and recommend ways to meet or exceed budget when unforeseen circumstances arise.
- Identify the location’s procurement and vendor service needs.
- Perform general accounting duties, including accounts payable, payroll, and petty cash.
- Determine appropriate staffing levels and manage a team that may include attendants, cashiers, bookkeepers, and maintenance personnel.
- Supervise employee performance and provide additional training or disciplinary measures as needed.
- Communicate proactively with clients about opportunities to improve operations and resolve their requests, concerns, and issues diplomatically.
- Monitor facility maintenance and cleanliness, and recommend improvements to the facility’s aesthetics.
- Recommend revenue-optimization measures, potentially including parking rate studies, local and online consumer marketing plans, or prepaid parking services.
- Monitor and review damage claims and recommend and implement plans or programs to improve operational safety and prevent similar claims.
- Implement policies and procedures to ensure compliance with OSHA laws.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Long- and short-term disability insurance
- Life insurance
- Accident insurance
- 401(k)
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
