Senior Operations Manager
About The Position
The Senior Operations Manager manages facility staff and operational departments, promotes a positive work environment, supports customer satisfaction, and ensures proper departmental operations. This hands-on role drives business expansion and success by implementing strategies to increase productivity and achieve revenue goals. It reports to the General, Fulfillment Operations, who also serves as the role’s backup. The position is based at 400 Smoketree Plaza, North Aurora, Illinois, and is scheduled Monday through Friday on the day shift, with flexibility to work weekend and night shifts as needed.
Requirements
- 6+ years of leadership experience.
- Facility start-up experience.
- Demonstrated track record of taking ownership and driving results.
- Understanding of Lean and Six Sigma.
Nice To Haves
- Degree in Business, Operations, Supply Chain, General Management, or a related field.
Responsibilities
- Direct operational areas including distribution operations, customer service, human resources, and recruiting.
- Ensure the facility meets and exceeds merchant expectations.
- Manage performance KPIs, identify and track key metrics, and plan continuous improvement efforts for the facility.
- Use data-driven reports and analyses to identify opportunities for improvement, propose solutions to challenges, and leverage growth opportunities.
- Hire, train, coach, and motivate facility team members; set team goals and manage performance.
- Establish, follow, and enforce safety standards and procedures in compliance with legal requirements and a healthy work environment.
- Share effective practices, competitive intelligence, business opportunities, and needs with other locations and headquarters.
- Ensure operational processes—including receiving, storage, handling, and shipping—maintain product safety, quality, and legality.
- Support adherence to standard operating procedures and ensure timely escalation of product-related issues.
- Perform additional duties and responsibilities as necessary.
Benefits
- Medical, dental, vision, and basic life insurance.
- Paid maternity/parental leave program.
- Paid holidays and flexible time off program.
- Paid sick leave.
- Wellness days (one day per quarter).
- 401(k) match.
- Opportunity to participate in the Company’s discretionary bonus plan, subject to Company plans and policies.
- Access to AI and productivity tools at no cost for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
