Senior Operations Manager
About The Position
SP+, a Metropolis company, is an artificial intelligence company using computer vision to provide checkout-free parking experiences. The Senior Operations Manager role is described in the posting as managing facility operations through effective leadership, client relationship development, customer service, human resource management, and budget management. The manager ensures employees meet SP+ standards of operational excellence, hires and trains frontline staff, and works to maximize profitability through revenue development, marketing, cash controls, and expense review. The position oversees financial and operational controls, including deposits, audits, budget recommendations, procurement, vendor services, and general accounting duties. It also manages staffing and employee performance, maintains client satisfaction, supports revenue optimization, monitors facility cleanliness, and addresses safety and risk management. The role is based in Boston, Massachusetts.
Requirements
- Prior experience leading, managing, and motivating team members.
- Strong customer service skills and focus.
- Excellent verbal and written communication skills.
- Ability to multitask or work independently.
- Ability to react and problem-solve quickly.
- Ability to understand and communicate company policies and procedures.
- Proficiency with Microsoft Word and Excel or Google Documents or Spreadsheets.
- Ability to learn internal computer programs.
- Must possess a valid state-issued driver’s license with a current address and an acceptable driving record.
Nice To Haves
- Bachelor’s degree in a related field preferred, or equivalent combination of education and experience.
- Prior experience developing budgets and reviewing profit and loss statements.
- Parking management experience.
Responsibilities
- Deliver premier customer service to clients.
- Hire frontline employees and provide appropriate training and tools.
- Maximize profitability through revenue development, facility marketing, cash control procedures, and expense reviews.
- Ensure employees follow parking, security, and cash control procedures, and participate in audits as needed.
- Prepare daily bank deposits and ensure cash receipts are deposited daily into the facility’s bank account.
- Monitor office audits and cashier reports for possible theft or inefficiencies.
- Manage the operation’s budget and recommend actions to reach or exceed budget when unforeseen circumstances arise.
- Identify procurement and vendor service needs.
- Perform general accounting duties, including accounts payable, payroll, and petty cash.
- Determine staffing levels; hire, develop, and train attendants, cashiers, bookkeepers, and maintenance personnel.
- Supervise employee performance and provide additional training or disciplinary measures as necessary.
- Communicate proactively with clients about operational improvement opportunities.
- Resolve client requests, concerns, and issues diplomatically.
- Monitor facility maintenance and cleanliness standards and recommend improvements to the facility’s aesthetics.
- Assist with revenue-maximization recommendations, including parking rate studies, local and online consumer marketing plans, and prepaid parking services.
- Monitor and review damage claims.
- Recommend and implement safety plans or programs to prevent claims from occurring or recurring.
- Implement policies and procedures to ensure compliance with OSHA laws.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Long- and short-term disability insurance
- Life insurance
- Accident insurance
- 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
