Senior Operations Manager

ShipBob • North Aurora, IL

12d • Onsite

About The Position

The Senior Operations Manager manages staff, fosters a positive work environment, ensures customer satisfaction, and oversees proper departmental operations. This hands-on role supports business expansion and success by implementing strategies to increase productivity and help the company meet revenue goals. The position oversees several operational areas, including distribution operations, customer service, human resources, and recruiting, and is accountable for meeting and exceeding merchants’ expectations. It is based at 400 Smoketree Plaza, North Aurora, Illinois, and reports to the General, Fulfillment Operations, who also serves as backup for the role. The regular schedule is Monday through Friday on the day shift, with flexibility to work weekend and night shifts as needed.

Requirements

• At least 6 years of leadership experience.
• Facility start-up experience.
• Demonstrated track record of taking ownership and driving results.
• Understanding of Lean and Six Sigma.

Nice To Haves

• A degree in Business, Operations, Supply Chain, General Management, or a related field is preferred.

Responsibilities

• Direct operational areas including distribution operations, customer service, human resources, and recruiting.
• Ensure the facility meets and exceeds merchant expectations.
• Manage performance KPIs, identify and track key metrics, and plan continuous improvement efforts for the facility.
• Use data-driven reports and analyses to identify improvement opportunities, propose solutions, and address challenges and growth opportunities.
• Hire, train, coach, and motivate facility team members; set team goals and manage performance.
• Establish, follow, and enforce safety standards and procedures in compliance with legal requirements and a healthy work environment.
• Share effective practices, competitive intelligence, business opportunities, and needs with other locations and headquarters.
• Ensure operational processes—including receiving, storage, handling, and shipping—maintain product safety, quality, and legality.
• Support adherence to standard operating procedures and ensure timely escalation of product-related issues.
• Perform additional duties and responsibilities as necessary.

Benefits

• Medical, dental, vision, and basic life insurance.
• Paid maternity/parental leave program.
• Paid holidays and flexible time off program.
• Paid sick leave.
• Wellness days (one day per quarter).
• 401(k) match.
• Comprehensive benefits package.
• Eligibility for participation in the Company’s discretionary bonus plan, subject to company plans and policies.
• Access for every full-time employee to AI and productivity tools at no cost from Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed