Senior Operations Manager

Stord•Hebron, KY

About The Position

Stord is seeking a Senior Operations Manager to lead fulfillment center operations and a team of leaders. The role oversees execution of processes and procedures supporting inventory accuracy, including warehouse bin accuracy and inventory shrink, and requires effective decision-making, strong communication, and the ability to use an Order Management System and material handling equipment. The Senior Operations Manager is responsible for the fulfillment center’s daily operations, including inbound flow, put away, outbound B2C and B2B, and returns. The role leads and develops Operations Managers, Area Managers, operations leads, and warehouse associates; sets and maintains operational KPIs; manages operational budgeting and payroll; and ensures staffing, scheduling, and successful new-client launches. The position partners with cross-functional and support teams to drive results and address operational and personnel issues. The role requires flexibility to work overtime as needed, including evenings and weekends. Work takes place in a distribution center environment with exposure to varying heights and temperatures and moderate, consistent noise levels.

Requirements

At least 5 years of experience in a high-volume direct-to-consumer environment in a manager-level role or higher.
Experience leading teams of at least 5 salaried employees.
Experience leading teams of at least 60 non-exempt employees.
Experience leading a highly technical operation, including automation.
Experience working in a facility of 500,000 square feet or larger.
Experience leading or directly contributing to operational startups or change-management projects.
Experience using Warehouse Management Systems (WMS) for configuration and troubleshooting.
Advanced knowledge of Excel or Google Sheets.
Bachelor’s degree or relevant experience.
Previous leadership experience.
Strong organizational and time-management skills, with the ability to drive tasks to completion.
Excellent communication and interpersonal skills, including the ability to interact effectively with all levels of management and support teams.
Ability to transport up to 20 pounds.
Ability to perform basic mathematical calculations.
Ability to build effective working relationships.
Ability to work constructively under stress and pressure when facing high workloads and deadlines.
Ability to effectively use relevant material handling equipment, such as forklifts.
Ability to express ideas clearly and convey necessary information.
Ability to work in a distribution center environment with exposure to varying heights, varying temperatures, and moderate, consistent noise levels.
Flexibility to work occasional non-standard hours or overtime as business requires, including evenings and weekends.

Nice To Haves

Bilingual in Spanish and English.
Proficiency with Microsoft Office Suite.
Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or a related field.
Experience with process improvement methods such as Lean Six Sigma and/or Kaizen.

Responsibilities

Oversee day-to-day fulfillment center operations, including inbound flow, put away, outbound B2C and B2B, and returns.
Lead and develop Operations Managers, Area Managers, operations leads, and warehouse associates to deliver daily goals.
Set and maintain operational KPIs, including warehouse location accuracy, dock-to-stock, outbound SLA, order productivity, and personnel productivity.
Manage operational budgeting and payroll (operational P&L).
Manage scheduling and staffing to plan.
Ensure operational success during new-client launches.
Develop and coach Operations Managers, Area Managers, leads, and associates.
Partner with industrial engineering, solutions engineering, customer quality, and implementations teams.
Work with HR, Safety, Customer Service, and other operations leaders to drive results.
Address operational and personnel issues affecting the functional area.
Perform additional duties as assigned.