Project Manager / Client Operations Lead (Marketing Agency)

IMPACT•Cheshire, CT

2d•$85,000 - $115,000•Remote

About The Position

IMPACT is hiring a Project Manager / Client Operations Lead for Swell, its paid media agency. Swell plans, builds, and manages advertising programs across platforms including Google, Meta, and LinkedIn. This role owns Swell’s operating system end-to-end, keeping campaigns, client approvals, team capacity, and operating processes on track as the agency grows. The position oversees the campaign lifecycle across active accounts, manages client communication and approvals, plans sprints and team capacity, and maintains workflows, templates, and systems. It also leads team rituals and onboarding, and partners with the Ads Team Lead and Director of Agency Services on team and cross-team operations. The role includes owning a scorecard, setting quarterly Rocks, running a Level 10 meeting, and working the Issues List as part of IMPACT’s EOS-based operating model. The team also uses AI tools in daily workflows and seeks opportunities to automate repeatable processes. This is a fully remote position open to candidates anywhere in the United States, with working hours of 9:00 AM to 5:00 PM Eastern Time and flexibility for independent work outside client meetings and team rituals. Occasional travel may include client visits and IMPACT conferences held twice a year. The role may expand into broader agency operations as the business grows. The salary range is $85,000 to $115,000, based on experience.

Requirements

At least 4 years of multi-account project or operations management experience within an agency, ideally in paid media or digital marketing.
Working understanding of how paid campaigns are built and launched, including what a launch-readiness checklist entails.
Strong ClickUp proficiency, or equivalent fluency in Asana, Basecamp, or Trello, with willingness to switch.
Ability to maintain quality and deadlines with internal teammates and external clients.
Track record of building or rebuilding processes using templates, automations, or documented workflows, rather than only executing existing processes.
Direct, clear written communication, including the ability to deliver a status update or a firm refusal concisely.
Ability to recognize capacity risks and notice when a teammate is overloaded.

Nice To Haves

Experience in a company using EOS, Traction, or ScalingUp.
Familiarity with Looker Studio, Swydo, or other reporting tools.
Comfort using AI tools such as Claude or ChatGPT in daily operations workflows.
Experience onboarding clients or team members into a structured operating system.

Responsibilities

Run the full ClickUp campaign workflow for each account, from planning and strategy through client approval and launch.
Confirm receipt of campaign details and assets at kickoff and identify gaps before they delay launch.
Own the internal review checkpoint and ensure assets are cleared before they are sent to clients.
Support recurring client calls by updating agendas, capturing decisions, and scheduling next steps.
Manage the client approval cycle, including submitting design direction, surfacing revisions, obtaining sign-off, routing final proofs, and confirming launch.
Communicate timeline changes to clients early and in writing, with an updated plan.
Groom the sprint to protect billable hours and plan capacity around team members’ typical unplanned workload.
Flag capacity risks before they cause missed deadlines or burnout.
Identify friction patterns such as scope creep, late assets, or ambiguous briefs and design process changes to address them.
Maintain and extend templates for new client setup, conference backlogs, campaign details, and design feedback.
Maintain ClickUp workflow integrity, including stage-triggered automations, accurate statuses, and task ownership.
Document the client communication model so it can be transferred to others.
Run Swell huddles and contribute to the Agency Services All-Hands.
Onboard new employees and freelancers.
Partner with the Ads Team Lead on team-level decisions and with the Director of Agency Services on cross-team operations involving Web, HubSpot, and Coaching teams.
Own a scorecard, set quarterly Rocks, run a Level 10 meeting for Swell, and work the Issues List.