Account Manager (Digital Marketing Agency, Client Success)

PIC•Baldwin, PA

8d•$50,000 - $60,000

About The Position

PIC is a growth-focused marketing agency seeking an Account Manager to own client relationships, coordinate projects, and turn strategy into action. The role is also known in some agencies as Client Success Manager or Marketing Project Manager. The Account Manager works at the intersection of client communication, project coordination, and strategic thinking, collaborating with specialists while taking accountability for the overall client experience. The position serves as the primary contact and trusted guide for a portfolio of clients across industries and service mixes. It involves understanding clients’ goals, challenges, and internal dynamics; translating their needs into clear direction for internal teams; and communicating progress and roadblocks to clients. The Account Manager facilitates PIC’s Hero Mission Strategy® to align marketing efforts with the customer journey. Working with strategists and channel specialists in SEO, paid media, content, development, and design, the Account Manager helps shape and execute marketing plans, ensures work is scoped and prioritized clearly, monitors performance, and guides optimization discussions. The role also leads recurring client meetings, coordinates reporting and insights, responds to client questions and requests, and identifies appropriate opportunities to expand or refine services. Internally, the Account Manager keeps projects, timelines, and expectations organized, uses Asana and Harvest to track work and progress, and contributes to improving processes as PIC grows. PIC has been helping businesses grow through inbound marketing and digital strategy for 25 years. Its team includes more than 20 full-time developers, designers, strategists, and marketers working across time zones. PIC describes its approach as “Walk With You” marketing, based on shared accountability and open communication.

Requirements

2–5+ years of experience in account management, client services, project management, or a similar role.
Working knowledge of digital marketing services such as SEO, paid media, content, websites, and email marketing.
Experience working with a variety of marketing tools and willingness to learn more.
Strong organizational skills and ability to manage timelines and dependencies.
Confidence leading meetings and communicating with stakeholders at different levels.
Problem-solving mindset and comfort making judgment calls.
Curiosity and desire to keep learning as the industry and services evolve.

Nice To Haves

Agency experience is a plus.
Familiarity with HubSpot or other CRMs, WordPress or Shopify, GA4, and Asana is a plus.

Responsibilities

Serve as the primary point of contact and trusted guide for a portfolio of clients across industries and service mixes.
Build long-term client relationships by understanding each client’s goals, challenges, and internal dynamics.
Translate client needs into clear direction for internal teams and communicate progress and roadblocks to clients.
Facilitate PIC’s Hero Mission Strategy® to align marketing efforts with the customer journey.
Partner with strategists and channel specialists to shape and execute marketing plans.
Ensure work is accurately scoped, priorities are clear, and projects move forward efficiently.
Monitor performance, flag risks or opportunities, and help guide optimization conversations.
Lead recurring client meetings by setting agendas, guiding discussions, and grounding conversations in goals and results.
Coordinate reporting and insights so they tell a story rather than simply presenting metrics.
Manage client questions, feedback, and requests with clarity and follow-through.
Identify opportunities to expand or refine services when beneficial to clients.
Work with leadership and strategists to scope next steps, renewals, and add-on initiatives.
Organize projects, maintain realistic timelines, and align expectations across teams.
Use Asana and Harvest to track work, time, and progress.
Contribute to improving templates, processes, and workflows.