Digital Marketing Account Director, Client Services

LMG Staffing Solutions•Philadelphia, PA

1d•Remote

About The Position

LMG Staffing Solutions is partnering with a strategy, design, and digital marketing agency to hire an Account Director, Client Services. This is a fully remote, full-time opportunity for a strategic, commercially minded client leader who can lead executive client conversations while managing the details needed to deliver work. The Account Director owns and grows key client relationships, guides strategic planning, manages projects and cross-functional teams, identifies opportunities to expand partnerships, and contributes significantly to new business. Client Services handles both account management and project management, so the role remains accountable for client work from initial request and scoping through planning, production, delivery, and completion. The Account Director works closely with Strategy, Marketing, Creative, Technology, Operations, and agency leadership.

Requirements

7 to 10+ years of progressive experience in account management, client services, project management, business development, consulting, digital marketing, or a related professional services environment.
Demonstrated experience simultaneously managing client relationships and the projects associated with those accounts.
Strong project management capabilities, including scopes, schedules, budgets, resources, dependencies, risks, and cross-functional teams.
Proven success managing complex, high-value client relationships and building relationships with senior and executive-level stakeholders.
Proven ability to identify and develop organic account growth opportunities.
Experience leading or playing a significant role in new business pitches, RFP responses, proposals, presentations, estimates, and scope development.
Strong understanding of agency financial fundamentals, including revenue forecasting, project budgets, profitability, and utilization.
Broad understanding of digital strategy and services, with the ability to connect business challenges to multidisciplinary solutions.
Excellent presentation, communication, facilitation, negotiation, and relationship-building skills, with strong executive presence.
Demonstrated ability to lead and influence cross-functional teams without relying on direct authority.
Ability to move comfortably between high-level strategy and hands-on project management.
Ability to travel for client meetings, pitches, conferences, and agency events as needed.

Nice To Haves

Significant experience in a digital, creative, marketing, technology, or integrated agency environment.

Responsibilities

Own a portfolio of key agency accounts and associated projects, with portfolio size based on account complexity, revenue, and strategic needs.
Serve as the primary point of accountability for assigned clients, overseeing client relationships and successful delivery of their work.
Build trusted strategic relationships with senior client stakeholders and decision makers, and develop a deep understanding of clients’ businesses, industries, customers, priorities, and long-term objectives.
Represent the voice of the customer internally and translate business goals into strategic opportunities aligned with agency capabilities.
Lead quarterly planning sessions, business reviews, roadmap discussions, and executive presentations.
Monitor account health, client satisfaction, retention risk, revenue, project performance, and upcoming opportunities; navigate difficult client conversations and complex account challenges.
Project manage client engagements from initiation through completion, maintaining accountability for scope, timeline, budget, resources, quality, and delivery.
Translate approved scopes and client objectives into project plans, milestones, deliverables, and briefs; develop and maintain schedules covering dependencies, deadlines, and responsibilities.
Coordinate work across Strategy, Creative, Content, Marketing, Technology, and other production resources.
Lead internal kickoffs, status meetings, and working sessions, and manage day-to-day client communications about status, approvals, and changing priorities.
Identify risks, roadblocks, scope changes, and resource needs, partnering with Operations and department leads to resolve them.
Monitor project budgets and hours, act when projects trend outside approved parameters, maintain accurate project documentation and records, and facilitate project closeout.
Develop strategies and account growth plans to strengthen and expand existing client relationships; identify additional project, service, retainer, and strategic engagement opportunities.
Contribute to agency revenue and profitability goals, maintaining visibility into account revenue, forecasts, and utilization.
Partner with Operations and agency leadership to ensure new opportunities are appropriately scoped, priced, resourced, and positioned.
Help execute the agency’s business development strategy; manage the new business pitch process and qualify RFPs based on strategic fit, capabilities, revenue potential, and resource requirements.
Lead development of proposals, presentations, scopes, estimates, and strategic recommendations, and lead pitches that represent the agency’s strategy, capabilities, approach, and value.
Build relationships with prospective clients, industry contacts, and partners in target markets; gather and share market intelligence about potential services, offerings, and growth areas.
Connect assigned clients with internal Strategy, Creative, Technology, Marketing, Operations, and production teams, providing internal teams context on clients’ broader business objectives.
Build alignment across disciplines, facilitate decisions involving tradeoffs, and hold internal teams and clients accountable to agreed timelines, deliverables, approvals, and responsibilities.
Mentor less experienced Client Services team members in account management, project management, client leadership, presentations, and account growth.
Contribute to improving Client Services processes, project management standards, and business development practices.