Account Director, Client Services

Vaniam Group LLC

2d•Remote

About The Position

The Account Director works autonomously to build and develop relationships with client organizations, increase visibility of Vaniam Group’s core capabilities, and demonstrate the strategic value of its client partnerships. The role leads and mentors the junior account team, supports talent retention, and ensures continued value delivery. The Account Director oversees proposals and tactical plans, contributes to a range of US and global projects across multiple accounts, monitors project budgets and fee performance, supports account profitability, and prepares and presents account forecasts. The position manages client expectations, budgets, reconciliations, contracts, and procurement processes; resolves complex and politically sensitive client issues; and adapts to different client cultures. Internally, the role provides therapeutic-area guidance, maintains knowledge of healthcare industry trends and regulations, manages and mentors account teams, and communicates Vaniam Group’s point of view. The Account Director also identifies opportunities to grow existing accounts and develop new accounts connected to current clients. The role uses approved AI tools responsibly to improve productivity, workflows, decision-making, and quality, while reviewing AI outputs for accuracy, confidentiality, and compliance. This is a 100% remote role with US and international travel as needed; travel of less than 40% is expected. The Account Director works closely with the Senior Account Director, the direct team, Program Services, and Project Management.

Requirements

Bachelor’s degree.
Working knowledge of digital marketing.
Ability to manage and prioritize personal and team workloads effectively.
Results-oriented mindset and commitment to accountability.
Strong interpersonal skills and ability to interact effectively and professionally with people at all organizational levels and with clients.
Proficiency with MS Office (Word, Excel, PowerPoint, Outlook), Adobe, and Zoom.
Strong organizational skills.
Demonstrated leadership skills and ability to prioritize and plan work, use time efficiently, plan for additional resources, set goals and objectives, and organize people and tasks.
Excellent problem-solving skills, including analyzing information, developing alternative solutions, and working effectively in group problem-solving.

Nice To Haves

Prior experience managing large, multi-year client retainer accounts.
Familiarity with the oncology/hematology landscape and regulatory environment.
Experience with project management tools such as Workfront or similar platforms.
Background in medical affairs communications in addition to commercial work.
Formal leadership or people management training.

Responsibilities

Build and develop client relationships, increase awareness of Vaniam Group’s capabilities, and demonstrate the strategic value of client partnerships.
Lead and mentor the junior account team, support talent retention, and continue delivering value to clients.
Oversee the development of proposals and tactical plans.
Work across a variety of global and US projects and multiple accounts.
Ensure project work is completed within budget, monitor fee performance, and support account profitability.
Prepare and present account forecasts.
Use approved AI tools to improve productivity, efficiency, and quality; identify workflow and decision-making improvements; review AI outputs for accuracy, confidentiality, and compliance; and stay informed about emerging tools and practices.
Manage client expectations and resolve client issues, including conflicts with significant complexity or political sensitivity.
Adapt to different client corporate cultures.
Develop and manage client budgets and ensure accurate project reconciliations.
Maintain thorough knowledge of client contracts and procurement processes.
Serve as an authority or source of advice for the therapeutic area of assigned accounts.
Maintain understanding of the healthcare industry, business trends, best practices, and healthcare regulations.
Manage, staff, and mentor account teams and manage relationships with senior management.
Communicate and advocate for Vaniam Group’s point of view.
Understand clients’ businesses and marketplaces, seek account-development opportunities, grow current accounts, and identify new accounts connected with existing clients.
Work closely with the Senior Account Director, direct team, Program Services, and Project Management to execute company and client projects.
Perform other duties as assigned to help drive deliverables.

Benefits

Medical, dental, and vision health benefits.
Generous parental leave benefit.
401(k) plan with company match.
Flexible time off policy.
Volunteer time off.
Virtual workout classes.
Discounts on tickets, events, hotels, childcare, groceries, and other items.
Employee assistance programs.
Professional growth and personal development opportunities through Vaniam Group University.
Work-life balance and flexibility.
Emphasis on personal wellness.