Director, Client Services (Influencer Marketing)

Viral Nation Inc.

15d

About The Position

Viral Nation is seeking an accomplished client services leader to oversee portfolio strategy, client relationships, account performance, and team development. The role is intended for someone with at least eight years of experience in client services or account management, preferably in a media, digital, social, or influencer agency environment. The Director will serve as a trusted senior advisor to clients, develop integrated solutions, identify opportunities for growth and creativity, and guide teams toward measurable results.

The position leads forecasting, planning, resourcing, and delivery across assigned accounts, with responsibility for client satisfaction, revenue growth, and profitability. It also leads major proposals, supports new-scope planning with the PMO, addresses portfolio risks and escalations, and helps establish scalable systems and consistent client service standards. The Director manages and develops senior account leaders, promotes cross-functional collaboration, and advances AI- and data-first workflows and solutions.

Viral Nation describes its environment as fluid, creative, growth-oriented, open, collaborative, and fast-paced. Compensation is performance-led and market-aligned, with progression tied to demonstrated performance, expanded scope, and sustained contribution. The company states that compensation is reviewed regularly through performance reviews and check-ins. Viral Nation welcomes applications from people with visible and non-visible disabilities and offers accommodations upon request throughout the recruiting and selection process. AI-enabled tools are not used to screen, assess, rank, or select candidates, though AI note-taking tools may be used during interviews.

Requirements

• At least 8 years of experience in client services or account management.
• Proven experience developing, maintaining, and growing strong relationships with key clients and understanding their needs and strategic business objectives.
• Experience overseeing client satisfaction, revenue growth, and profitability metrics, with a focus on results.
• Ability to lead and develop high-performing teams in a fast-paced environment.

Nice To Haves

• Experience in a media, digital, or social/influencer agency environment.

Responsibilities

• Lead portfolio-level strategy and revenue performance, prioritizing growth opportunities and aligning resources, teams, and execution to drive expansion.
• Lead forecasting, planning, and resourcing to align staffing, delivery, and financial performance.
• Build and maintain senior-level client relationships, serving as a strategic advisor focused on measurable business impact.
• Lead major client proposals, including strategic direction, pricing, and integrated campaign concepts.
• Ensure high-quality delivery across assigned accounts, on time, on budget, and to a high standard.
• Partner with the PMO on new scopes to establish clear staffing, timelines, and financial structure.
• Proactively manage portfolio risks, staffing gaps, and escalations with key client stakeholders.
• Champion operational consistency, process adoption, and cross-functional collaboration.
• Influence the development of scalable systems, workflows, and client service standards that improve efficiency and delivery quality.
• Lead, develop, and performance-manage senior account leaders through clear expectations, coaching, and accountability.
• Drive AI- and data-first thinking by standardizing workflows and operationalizing scalable solutions.
• Monitor industry trends and emerging technologies, sharing insights to support innovation and client growth.

Benefits

• Comprehensive benefits and total rewards package.
• Compensation reviewed regularly through formal performance reviews and check-ins.
• Accommodations available upon request for candidates participating in the recruiting and selection process.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed