Client Success Manager - Digital Banking

FIS•US FL JAX 347, FL

3d•Hybrid

About The Position

The Client Success Manager (CSM) drives client satisfaction, engagement, and successful business outcomes within an assigned area of specialization. As a trusted advisor and strategic partner, the CSM helps clients maximize the value of FIS solutions and services while aligning outcomes with their operational and business objectives. Through proactive relationship management, client advocacy, and collaboration, the CSM fosters long-term partnerships that support client growth, adoption, and overall success. The role requires a hybrid schedule at one of FIS’s talent centers in Jacksonville or Milwaukee.

Requirements

2–5 years of experience in Client Success, Relationship or Account Management, or similar roles in financial technology.
Bachelor’s degree and relevant prior experience in financial technology services.
Ability to clearly articulate business value in writing and verbally to varied stakeholders within client organizations.
Knowledge of the financial technology industry and products, including market trends, challenges, and opportunities.
Strong analytical skills, including experience with Tableau or similar software and the ability to turn data into insights.
Strong communication and presentation skills, and confidence in customer engagements at all levels and in varied situations.
Strong leadership and ability to collaborate with cross-functional teams, including Sales, Renewals, and technical roles.

Responsibilities

Serve as a subject matter expert in technical solutions and business-specific domains.
Collaborate with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.
Build strong client relationships, engage proactively throughout the client lifecycle, and enable value realization.
Understand clients’ business objectives and work with them to build joint success plans with milestones and measurable KPIs that support desired outcomes through product adoption.
Analyze client health and product usage data, then take action to mitigate risk, improve adoption, deliver business value, and reduce churn.
Act as a strategic advisor by identifying expansion opportunities and insights for sellers and influencing product roadmaps with client feedback.
Capture and communicate expansion recommendations based on customer insights to sellers.
Liaise between product management and clients, and partner with sales and professional services teams.
Participate in the renewal process and communicate the renewal value story to clients.