Client Success Manager
About The Position
The Client Success Manager provides end-to-end client service, from initial touchpoint through campaign activation and post-campaign analysis. The role aims to deliver a smooth launch, attentive campaign stewardship, useful in-flight insights, and solutions-oriented analysis that optimizes campaigns toward client KPIs and outcomes. Through measurement, reporting, and customized recommendations, the Client Success Manager serves as a trusted, consultative partner to brands and agencies using cookie-less, privacy-first contextual advertising solutions. The position works closely with Ad Operations and other stakeholders to launch and manage campaigns, respond to client needs, identify performance improvements and growth opportunities, and support retention and incremental revenue goals. The role is based in New York and follows a hybrid work model with flexible schedules.
Requirements
- At least 3 years of experience in media, advertising, or technology in a sales, marketing, or support role; internships count toward this experience.
- Understanding of consumer trends, particularly in digital advertising, privacy, and programmatic advertising.
- Experience assisting with the execution of direct-sold or programmatic advertising campaigns.
- Basic knowledge of DSP and SSP platforms and partners such as DV360, The Trade Desk, and LiveRamp.
- Proficiency in Excel and regular use of data analysis to generate insights and applicable learnings.
- Strong client relationship-building and communication skills.
- A proven track record of client retention and growth.
- Proficiency in English, with excellent verbal and written communication skills.
- Strong relationships with key agencies and clients.
- Adaptability, organization, analytical skills, and resourcefulness in solving problems.
Responsibilities
- Design campaign strategies that identify next-best actions and upselling opportunities, including new products, channels, and audience targeting.
- Initiate and execute client campaigns according to agreed timelines and budgets in partnership with the Ad Operations team.
- Respond to client inquiries and coordinate timely internal responses.
- Track pod retention rates, campaign success metrics, KPI attainment, and incremental dollars.
- Achieve quarterly incremental revenue goals for key accounts within the assigned book of responsibility.
- Provide clients with regular campaign performance reports, detailed metrics, and insights according to their preferences.
- Monitor campaign performance and make necessary adjustments in partnership with the Ad Operations team.
- Promptly and professionally inform clients of changes or issues affecting their campaigns.
- Conduct post-campaign analysis within one week of campaign completion to identify areas for improvement.
- Escalate unresolved issues to senior management or Ad Operations, summarizing the problem and attempted solutions.
- Hold regular meetings with relevant internal and external stakeholders to discuss accounts, share updates, and collaborate on strategies.
- Use internal tools such as Salesforce, Slack, and Jira for communication and task management.
- Maintain a high customer satisfaction score.
Benefits
- Flexible remuneration plan.
- Transit and parking program.
- Comprehensive health insurance coverage.
- Gympass access to wellness programs and fitness classes.
- Unlimited paid time off.
- 401(k) matching contribution on the first 6% of pay, up to $4,000 per year.
- Flexible schedules and hybrid work model.
- Online learning, continuous training, and optional English or Spanish group classes.
- Well-being initiatives, including SeedDay and Digital Disconnection.
- Team-building activities, global events, offsites, and celebrations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
