Client Success Manager

Skai•Los Angeles, CA

5d•$85,000 - $100,000•Hybrid

About The Position

The Client Success Manager (CSM) oversees all facets of client utilization of the Skai platform and is accountable for client satisfaction and helping clients turn platform usage into measurable ROI. The immediate focus of the role is Paid Search. The CSM applies project management skills, technical fluency, interpersonal skills, working knowledge of media, and hands-on campaign experience to understand clients’ business goals and guide them to suitable solutions. The role drives retention and account growth, trains clients to use the platform, and provides technical support, best practices, and strategy across Google Ads and Microsoft Advertising. The CSM uses product and engagement data to connect platform capabilities to client outcomes, maintains proactive and purposeful client communications, and collaborates with internal specialists. AI tools are used to accelerate preparation, personalization, summarization, and documentation, with judgment and review before client-facing use. This is a hybrid position with three days per week in the office. The salary range is $85,000–$100,000, with eligibility for additional bonus compensation. Occasional travel may be required.

Requirements

Bachelor of Arts or Bachelor of Science degree.
Hands-on paid search marketing campaign implementation and management experience, including responsive ad formats, shopping, automated cross-channel formats such as AIMax and PMax, and ad extensions.
At least 2 years of experience in client services and/or technical project management.
Strong organizational and time-management skills, with the ability to thrive in a fast-paced environment with tight deadlines.
Ability to work independently and as part of a team.
Strong written and verbal interpersonal communication skills; comfort presenting to internal and external stakeholders and adapting messages to different audiences.
Proven problem-solving track record and results orientation.
Comfort using AI tools to support client preparation, communication, and documentation.
Experience collaborating across local and virtual teams.
Ability to travel occasionally.
Passion and dedication, and a desire to excel.

Nice To Haves

Hands-on experience with Retail Media Networks, including Amazon, Walmart Connect, and Target Roundel.
Paid Search as a specialty, complemented by experience in Retail Media or Paid Social.
AI builder capabilities.
Media agency, Skai, or other advertising platform experience.
Microsoft Excel experience and basic technical experience with code such as JavaScript and HTML.

Responsibilities

Drive client retention and identify growth opportunities within accounts.
Provide initial and ongoing training so clients can effectively use the Skai platform.
Provide technical support, best practices, and strategy across Google Ads and Microsoft Advertising.
Understand client business goals, anticipate future needs, and use product and engagement data to focus clients on Skai capabilities connected to their desired outcomes.
Maintain a structured, proactive communication cadence, including standing meetings and office hours, with clear purposes and agendas, client input, and recaps documenting owners and dates tied to client goals.
Partner with Client Success Directors and product, technical, and support specialists; determine when their expertise is needed and hand off engagements with sufficient context for action.
Use AI to accelerate call preparation, summarization, personalization, and documentation, applying judgment and review before sharing client-facing material.
Solve problems proactively and maintain a high standard for client satisfaction.
Perform detailed client audits and use client feedback to identify needs, workflow gaps, and opportunities for continuous improvement.